error

  • Thread starter Thread starter Shoe
  • Start date Start date
S

Shoe

Failure Type: Crash

Exception code: 0xc0000005

Resource: file:E:\Downloads
1\DVDit_PE_25.exe->(WinZipSfx)->DVDit_PE_25/Setup.ini
 
Give us some background? Is this a log record with Defender as a source?
If you do a chkdsk of the E drive, does it find any problems?

What do you know about this file--is it something that could be malware?

Have you tried submitting it to other scanners (www.virustotal.com)?

If you copy this file to another location on your system, does it still
cause the crash?

If this file, by itself, with no disk error being present, crashes Defender,
I'd like to get it to the Defender team. I believe that the false-positive
form on the web now has a file submission section:

http://www.microsoft.com/athome/security/spyware/software/isv/fpform.aspx

At the end of that form are a set of file submission instructions. If you
can replicate this crash with the same file in more than one location on
your system, or, ideally, on two different systems, I'd sure love to get
this to the attention of the development team.

If the crash goes away when you move the file from one location on your
system to another, I'm not sure what to say--still worth talking about, but
I don't know how to get it looked at unless we can come up with a way to
replicate the problem on a system that the developers can actually look at
directly.
 
Thanks for the reply Bill and Engel, actually I think this might be a IE7
issue I cannot run Windows Live care either(worked fine in IE6), But I have
had real problems with these last two updates WLC locks up my system so did
my AV. Todays updates helped my AV(Avast), was able to do a full scan, oh
yes I checked "E" drive it's ok
 
OK - so Avast, with current definitions, doesn't see a problem, and neither
does chkdsk, but OneCare locks up, and Defender crashes?

I'm not sure why you'd tie this to IE7?

So--I'd still like to know more about this file:

Resource: file:E:\Downloads
1\DVDit_PE_25.exe->(WinZipSfx)->VDit_PE_25/Setup.ini

Specifically, if you move that file "DVDit_PE_25.exe from E:\Downloads 1 to
some other location, can you then complete a full scan with Windows Defender
(or whatever it was that triggered that log entry?)

--
 
Hi Bill, yes to both, but my assumption that it was IE7 might have been too
abrupt, uninstalled IE7 and WLC still locks up the machine.DVDit is a dvd
burning program, it is a rather old file and has been scanned probably a
thousand times without problems, but after the latest Defender updates
Defender crashes at different places(files), I will move that file and give
it a try, I have rolled the machie back to a previous date going to see how
things go........thanks for the help!
 
Hi Shoe;

I could be wrong here, since I've now flushed WLOC, but aren't there still
specific instructions to un-install any other AV program before you install
OneCare so as to prevent any conflict? The common recommendation would be
to only use one AV at a time on any one system... OTW you're accepting the
very real possibility of conflicts. Perhaps your only using OneCare as an
on-demand scanner though or you have the AV portion totally disabled??
 
Thanks for the reply Dave and you may be right about the conflict with my AV
but it has never happened before, but software changes and some parts might
work differently than when their first put to use. Any way I have my main
problems fixed(I think) my AV did a scan last night followed by a Defender
scan, all was good. Thanks to everyone for the input
 
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