Ok, no problem.
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security <
http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Error When Generating System Health Report
| thread-index: Acdhtp/mGQJZrZkhTZukj5o7POgnxg==
| X-WBNR-Posting-Host: 89.243.129.93
| From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell (e-mail address removed)>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: RE: Error When Generating System Health Report
| Date: Thu, 8 Mar 2007 11:18:59 -0800
| Lines: 233
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.vista.performance_maintenance
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.performance_maintenance:3004
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.performance_maintenance
|
| Thank you for this.
|
| As I said in my previous post the computer has now had to be passed on to
| the client for whom I was preparing it so I can't carry the
troubleshooting
| out.
|
| However, if it does come in to my possesion again I will follow your
advice.
|
| Many thanks.
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hello Malcolm,
| >
| > I have received your screenshot but I cannot find any similar issues
| > reported so far in our internal knowledge base. Therefore, I suggest
you
| > try to boot into Clean Boot mode to see if the issue still occurs in
this
| > mode.
| >
| > Note: You must be logged on as an administrator or a member of the
| > Administrators group to follow these steps. If the computer is
connected to
| > a network, network policy settings may also prevent you from follow
these
| > steps.
| >
| > 1. Click Start, type msconfig.exe in the Start Search box, and then
press
| > ENTER.
| > If you are prompted for an administrator password or confirmation,
type
| > your password, or click Continue.
| > 2. On the General tab, click Selective Startup, and then clear the Load
| > system services and Load Startup Items check boxes. You cannot clear
the
| > Use Original Boot.ini check box.
| > 3. On the Services tab, select the Hide All Microsoft Services check
box,
| > and then click Disable All.
| > 4. Click OK, and then click Restart to restart the computer.
| > 5. After Windows starts, determine whether the symptoms still occur.
| > Note: Look closely at the General tab to make sure that the check boxes
| > that you cleared are still cleared. Continue to step 6 if all of the
check
| > boxes are cleared. If the Load System Services check box is the only
| > disabled check box, the computer is not clean-booted. If additional
check
| > boxes are disabled and the issue is not resolved, you may require help
from
| > the manufacturer of the program that puts a check mark back in
Msconfig.
| >
| > If all of the check boxes are cleared, and the issue is not resolved,
you
| > may have to repeat steps 1 through 5. However, you may also have to
clear
| > the Load System Services check box on the General tab. This temporarily
| > disables Microsoft services (such as, Networking, Plug and Play, Event
| > Logging, and Error Reporting) and permanently deletes all restore
points
| > for the System Restore utility. Do not do this if you want to keep your
| > restore points for System Restore or if you must use a Microsoft
service to
| > test the issue.
| >
| > 6. Click Start, type msconfig.exe in the Start Search box, and then
press
| > ENTER.
| > If you are prompted for an administrator password or confirmation,
type
| > your password, or click Continue.
| > 7. On the General tab, select the Load system services check box, click
OK,
| > and then click Restart to restart the computer. If the issue continues,
the
| > issue is with one of the System services. If the issue does not
continue,
| > repeat this step for the Load Startup Items check box. After the issue
| > occurs, the last item that you selected is the item where the issue is
| > occurring.
| >
| > Note: We strongly recommend that you do not use System Configuration
| > Utility to modify the Boot Advanced options on the computer without the
| > direction of a Microsoft support engineer. Doing this may make the
computer
| > unusable.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! -
www.microsoft.com/security
<
http://www.microsoft.com/security>
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| >
| > --------------------
| > | Thread-Topic: Error When Generating System Health Report
| > | thread-index: Acdf21LylglpPaTySquXCl+Fod3pvw==
| > | X-WBNR-Posting-Host: 89.243.71.64
| > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell (e-mail address removed)>
| > | References: <
[email protected]>
| > <
[email protected]>
| > | Subject: RE: Error When Generating System Health Report
| > | Date: Tue, 6 Mar 2007 02:36:39 -0800
| > | Lines: 103
| > | Message-ID: <
[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.vista.performance_maintenance
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.vista.performance_maintenance:2857
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.vista.performance_maintenance
| > |
| > | Ken,
| > |
| > | Thank you for your response.
| > |
| > | Screen shot has been sent as requested.
| > |
| > | I booted to safe mode but couldn’t work out how to launch the
System
| > Health
| > | Report so can’t tell you whether the problem occurs in Safe
Mode or not.
| > |
| > | The machine is going to the client for whom it is intended in a
couple of
| > | hours and from then on I won’t have easy access to it but this
might be
| > worth
| > | looking in to anyway?
| > |
| > |
| > | ""Ken Zhao [MSFT]"" wrote:
| > |
| > | > Hello Dell,
| > | >
| > | > Thank you for using newsgroup!
| > | >
| > | > From your post, I have performed research but I cannot find the
similar
| > | > error reported so far. Would you please send me a screen shot of
the
| > error
| > | > message so that I can perform further research?
| > | >
| > | > To take a screen shot:
| > | > ---------------------
| > | > 1. Press the Pr Scrn key once on the keyboard when the error
message
| > | > appears.
| > | > 2. Click Start, go to Run, enter MSPAINT in the open dialog box,
and
| > then
| > | > Click OK.
| > | > 3. Use Ctrl + V to paste the screenshot to the canvas.
| > | > 4. From the File menu, go to Save and save it as a JPG file.
| > | > 5. Send the JPG file to me as an attachment.
| > | > My mailbox: (e-mail address removed)
| > | >
| > | > Please test the issue in Safe Mode to see if the issue still occurs
in
| > this
| > | > mode.
| > | > Start your computer in safe mode
| > | >
| >
<
http://windowshelp.microsoft.com/Windows/en-US/Help/323ef48f-7b93-4079-a48a
| > | > -5c58eec904a11033.mspx>
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Ken Zhao
| > | >
| > | > Microsoft Online Support
| > | > Microsoft Global Technical Support Center
| > | >
| > | > Get Secure! -
www.microsoft.com/security
| > <
http://www.microsoft.com/security>
| > | > ====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > ====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | >
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | Thread-Topic: Error When Generating System Health Report
| > | > | thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
| > | > | X-WBNR-Posting-Host: 89.240.210.127
| > | > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell (e-mail address removed)>
| > | > | Subject: Error When Generating System Health Report
| > | > | Date: Mon, 5 Mar 2007 09:44:25 -0800
| > | > | Lines: 11
| > | > | Message-ID: <
[email protected]>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 8bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | > | Newsgroups: microsoft.public.windows.vista.performance_maintenance
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > microsoft.public.windows.vista.performance_maintenance:2817
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG:
microsoft.public.windows.vista.performance_maintenance
| > | > |
| > | > | I'm setting up a brand new Dell Dimension which has a good spec,
e.g.
| > | > Intel
| > | > | E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates.
| > When I
| > | > go
| > | > | to Control Panel ââ�System And Maintenance - Performance
| > Information And
