Error Reports

  • Thread starter Thread starter Barbara
  • Start date Start date
B

Barbara

I get error messages when IE window is open. If more
than one window is open I get an error message when I
close a window. Sometimes I can continue browsing for a
bit before I must acknowledge the error message and
window closes.
I have Windows XP Home. Any suggestions?
 
Error message is somewhat generic and loosely reads:
Internet Explorer has encountered a problem and need
to close. Sorry for the inconvenience. If you were in
the middle of something that information may be lost.
Please tell Microsoft about this problem. A report has
been created. Please send the report so we may improve
Internet Explorer.
The technical data contained in the error report is very
lengthy and has been sent to Microsoft 100's times. Is
there a specific area I should focus on when reviewing
the technical report that may guide me/?? to a solution?
Any help is greatly appreciated.
Thank You,
Barbara
 
Rule out parasites

IMPORTANT: (do this as soon as you can)
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm

Internet Explorer Ver. 6.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Additional link:
http://aumha.org/a/quickfix.htm

You may need this removal tool.
More: Complete list by variant with up-to-date information.
http://www.spywareinfo.com/~merijn/cwschronicles.html
More: Removal tool: http://www.spywareinfo.com/~merijn/files/CWShredder.exe


Important: "So how did I get infected in the first place?"
http://forums.net-integration.net/index.php?showtopic=3051
 
Is there a specific area I should focus on when reviewing
the technical report that may guide me/?? to a solution?
Click to expand...

You can start by posting the Error Signature.

From a previous post here are some instructions on how to do the latter
in case it is not obvious.

<extract>
If the error window is the same as the one pictured in this article

<title>KB276550 - Description and Availability of Internet Explorer Error Reporting Tool</title>

then you can click on the <click here> link.

That opens another window which is not depicted by the article
but which contains a section titled Error Signature.
You can capture the text under the Error Signature by dragging
your mouse over it and pressing Ctrl-c to copy the selected text
to your Clipboard. Then you can paste it wherever you want for
documentation and further analysis.
</extract>
 
Back
Top