error report on exiting Internet explorer

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Guest

I am running Windows XP Professional with internet explorer
6.0.2900.2180.xpsp_sp2.

When exiting IE i get a pop up saying:

The instruction at 0x01b2fb80 referenced memory at "0x014bad58", the memory
could not be "read"

click OK to terminate the program

I had reloaded windows a couple of months ago on a new hard drive and it
was fully updated. It had been working fine until about a week ago.

I am running Norton System Works fully up to date and that and defender find
no malicious software. I do worry about cleanup and wonder if it has deleted
some necessary temp file.

Nothing seems not to work (sorry about the double negative)

Can anyone suggest where I start in addressing this annoying popup?
 
Hi,
It's likely that another program is causing this- possibly legitimate-
possibly malware.

From IE> Tools> Manage add-ons. Disable add-ons to see if one of them is the
culprit.

ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm may find an add-on,
BHO or context menu item you've overlooked.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

If not caused by a legitimate program, you should conduct a thorough search
for malware.
See these sites for help:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]
 
Thankyou, it turns out to be a plugin for a pdf to word converter I installed
a couple of weeks ago.

Your post was the answer. I am very grateful

Robin

Don Varnau said:
Hi,
It's likely that another program is causing this- possibly legitimate-
possibly malware.

From IE> Tools> Manage add-ons. Disable add-ons to see if one of them is the
culprit.

ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm may find an add-on,
BHO or context menu item you've overlooked.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

If not caused by a legitimate program, you should conduct a thorough search
for malware.
See these sites for help:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

Robin Arnold said:
I am running Windows XP Professional with internet explorer
6.0.2900.2180.xpsp_sp2.

When exiting IE i get a pop up saying:

The instruction at 0x01b2fb80 referenced memory at "0x014bad58", the memory
could not be "read"

click OK to terminate the program

I had reloaded windows a couple of months ago on a new hard drive and it
was fully updated. It had been working fine until about a week ago.

I am running Norton System Works fully up to date and that and defender find
no malicious software. I do worry about cleanup and wonder if it has deleted
some necessary temp file.

Nothing seems not to work (sorry about the double negative)

Can anyone suggest where I start in addressing this annoying popup?
Click to expand...
Click to expand...
 
You'e welcome. Thanks for the update.

Don
[MS MVP- IE]

Robin Arnold said:
Thankyou, it turns out to be a plugin for a pdf to word converter I installed
a couple of weeks ago.

Your post was the answer. I am very grateful

Robin
Click to expand...
Don Varnau said:
Hi,
It's likely that another program is causing this- possibly legitimate-
possibly malware.

From IE> Tools> Manage add-ons. Disable add-ons to see if one of them is the
culprit.

ToolbarCop from http://windowsxp.mvps.org/toolbarcop.htm may find an add-on,
BHO or context menu item you've overlooked.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

If not caused by a legitimate program, you should conduct a thorough search
for malware.
See these sites for help:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx
"Robin Arnold" <Robin Arnold[at]discussions.microsoft.com> wrote in message
I am running Windows XP Professional with internet explorer
6.0.2900.2180.xpsp_sp2.

When exiting IE i get a pop up saying:

The instruction at 0x01b2fb80 referenced memory at "0x014bad58", the memory could not be "read"

click OK to terminate the program

I had reloaded windows a couple of months ago on a new hard drive and it
was fully updated. It had been working fine until about a week ago.

I am running Norton System Works fully up to date and that and
Click to expand...
defender
find
no malicious software. I do worry about cleanup and wonder if it has
Click to expand...
deleted some necessary temp file.
Nothing seems not to work (sorry about the double negative)

Can anyone suggest where I start in addressing this annoying popup?
Click to expand...
Click to expand...
Click to expand...
 
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