Error printing to/reinstalling network HP 5si printer

  • Thread starter Thread starter mikeap72
  • Start date Start date
M

mikeap72

Hoping someone can help me out here. I've got a PC running XPpro
connecting to a HP5si on a Win2003 server. It has worked fine for a
while but then just stopped printing to it. The PC has other network HP
printers it prints to without problems. The weird thing is when I go to
the properites of this printer it pops up a message that says "The
'HP5si' printer driver is is not installed on this computer. Some
printer properties will not be accessible unless you install the
printer driver. Do you want to install the printer driver now?" I say
yes and it installs the printer driver without error (I always have it
overwrite the existing driver). When I click "Print test page" it
immediately comes up and tells me there was an error printing to the
printer and do I want to start the troubleshooting steps. I've
completely removed the printer and tried reinstalling and still get the
same senario. In my troubleshooting I noticed that the TCPIP port
doesn't go away when the printer is deleted, so I tried to delete it.
It tells me I can't delete it because its still in use. When I look at
the list of ports, even though the printer is deleted it still shows
that its connected to this port. I've tried restarting the print
spooler and rebooting and no matter what I try that port stays there
with the printer that I deleted still showing that its connected to it
(and no, the printer never comes back and shows up in the list of
printers on the PC). Does anyone know of a way to manually remove the
TCPIP port, as I believe/hope that this is where the whole problem
lies. Any help would be greatly appreciated, and Thanks in advance for
the Help,
Mike
 
I am a bit confused where you have the port listed. The port is installed
on the Win2003 print server not the client. You can do it this way, but
then you will not be connecting to the Win2003 machine but instead directly
to the printer.

Are you performing administration on the Server, the client, or both? Are
you getting the error on the Server, the client, or both?

When you completely remove the printer is this on the Server, the client, or
both? Did you delete the driver in question when completely removing the
printer?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Back
Top