error opening outlook 2000

  • Thread starter Thread starter geri
  • Start date Start date
G

geri

office 2000 on winxp. no problems for couple of years
until now - when i try to open outlook i get
the 'microsoft outlook has encountered a problem and
needs to close ......... send error'. outlook will not
open.

I don't know if this is of any help but I have the
details of error signature

AppVer: 9.0.0.6604 ModName: msp9.dll
ModVer: 9.0.0.6926
Offset:0000a17c
 
1) try running scanpst.exe on your Personal Folder

2) try renaming outcmd.dat to .old and restart Outlook. All the Toolbars
will reset then. This is quite a common problem with Outlook . The default
location for this file is:
C:\Documents and Settings\%username%\Local Settings\Application
Data\Microsoft\Outlook

3) try recreating the profile in Control Panel-> Mail-> button Show Profiles
(for Outlook in CW mode)

4) try running Outlook with the /safe switch from your Start-> Run window.
When this works run Help-> Detect and Repair

5) try disabling individual add-ons in Tools-> Options-> tab Other-> button
Advanced E-mail Options...
--
Roady [MVP]
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You're welcome! :-)

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...
Tip of the month:
-Create your own fully customized Toolbar
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net
(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)
 
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