Hello,
Do you get the same problem in Safe Mode? If not, then do the following to
narrow down where this is coming from -
A) Go to Start\Run and type
MSCONFIG <OK>
B) In MSConfig, choose "Selective Startup"
C) Remove all check boxes and click "OK" and "Yes" to reboot.
Then test our issue.
D) If you don’t see the problem at this point, check all except "System
Services" and "Startup Items", click "OK" and "Yes".
Reboot then test our issue.
E) If you don’t see the problem at this point, check all except "System
Services", click "OK" and "Yes".
Reboot and then test our issue.
F) If the problem returns, it is due to a Startup Item. If not, it is a
Service.
For Services:
G) Click the Services tab and check the box for “Hide all Microsoft
Services.”
H) Enable SOME of the disabled items, click "OK" and "Yes".
Reboot, then test our issue.
For Startup Items:
I) Click the Startup tab and enable SOME of the disabled items, click "OK"
and "Yes".
Reboot, then test our issue.
J) Repeat until you track down the offending component.
Best regards,
--
Shain Wray
Microsoft PSS Security Team
This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!
--------------------
From: =?Utf-8?B?TGFkeSBMdWNr?= <
[email protected]>
Subject: Error on Start Up
Date: Sun, 4 Jan 2004 09:06:10 -0800
I get the following error:
TouchEd Error
Retrieval of THotkey failed
Error Code: 0x00031402,0x00000002
How do I fix this and what is it?
