Error on shutdown

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

When start to shut down windows XP home I get the error
window with this message "The instruction at ox771c1bf4
referenced memory at 0x000000008 could not be read". Any
help out there?

Thanks in advance, Bob
 
Bob said:
Nope, not listed!!
Thanks anyway :-)
Click to expand...

If you didn't find your exact error message, you'll have to do the
Sherlocking yourself. A program or process is not exiting gracefully.
It is also possible that you have a hardware issue. We can't tell
without more information about what you have running and your system.
Before you shut down, open Task Manager and see what processes and
programs you have running. To troubleshoot, you're going to have to use
the process of elimination. Here are links to places you can look up
programs you see running and XP's processes:

http://www.pacs-portal.co.uk/startup_index.htm
http://www.blackviper.com/

Here are some generic troubleshooting steps:

1) scan with current antivirus ("current" means a version not earlier
than 2002 but using updated virus definitions); 2) remove spyware with
Spybot Search & Destroy (www.safer-networking.org) and Ad-aware
(www.lavasoftusa.com). These programs are free, so use them both since
they complement each other. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode;
3) delete temporary and Temporary Internet Files; 4) stop unnecessary
services/programs from starting with Windows - see www.blackviper.com
for services info and www.pacs-portal.co.uk/startup_index.htm for
programs info - 5) look in Event Viewer for clues.

If you need more help, please repost after you've done some
troubleshooting. Be sure to tell us about your system and what you've
already done.

Malke
 
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