Jason,
I found several similar posts at Sony's Lords of Everquest forum. Go to
http://boards.station.sony.com/ubb/loe/cgi-bin/search.cgi?action=intro&defau
lt=2 and input "device support dxtc" and you should find several threads.
Brad G, a Sony Online Entertainment CSR, posted the following:
"As of 12/03/03, our Minimum Requirements:
Operating system: Windows 98/2000/XP
Processor: Pentium III 1Ghz
RAM: 256 MB
Video Card: Direct3D compliant video card with 32MB RAM and hardware T&L
(i.e. Nvidia GeForce 2)
Sound Card: DirectX 8.1 compatible sound card
Modem: 28.8k + Internet connection
CD-ROM: 4X speed CD-ROM
Hard Drive Space: TBD
Supported Video Card Chip Sets:
ATI Radeon 9800
ATI Radeon 9700
ATI Radeon 9600
ATI Radeon 9500
ATI Radeon 9200
ATI Radeon 9100
ATI Radeon 9000
ATI Radeon 8500
ATI Radeon 7500
ATI Radeon 7200
Nvidia GeForce FX series
Nvidia GeForce 4
Nvidia GeForce 3
Nvidia GeForce 2
Matrox Parhelia 750
Matrox Parhelia 650
Phone support for all SOE titles are available MON-FRI 9:00AM-6:00PM PST, at
(858)537-0898.
Live chat is also available MON-FRI 9:00AM-6:00PM PST at
http://www.station.sony.com/en/services/help/help.jsp"
If you are sure that your video card is one of the supported chipsets listed
above, you might check with Sony support to help get things running.