Error Number: 0x800CCC19 + Norton AV

  • Thread starter Thread starter Andre
  • Start date Start date
A

Andre

Hi I am a bit stumped on this and I am after advice. After receiving an
update from Norton I have a problem with receiving emails. I get the
following error message.

"A time-out occurred while communicating with the server. Account: "my
account", Server: 'pop."my account".co.uk', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19"

If I disable "Norton AV" I can receive email no problem. If I do a system
restore to before the update all is OK, but update NAV again and the
problem reappears. I have searched NAV help section without any luck, and I
don't want to keep turning off NAV each time I wish to check my email.

Any pointer in the right direction would be appreciated.

Thanks

Andre

Win XP Pro SP2
Norton IS 2005
 
Andre said:
Hi I am a bit stumped on this and I am after advice. After
receiving an update from Norton I have a problem with receiving
emails. I get the following error message.

"A time-out occurred while communicating with the server. Account:
"my account", Server: 'pop."my account".co.uk', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC19"

If I disable "Norton AV" I can receive email no problem. If I do a
system restore to before the update all is OK, but update NAV
again and the problem reappears. I have searched NAV help section
without any luck, and I don't want to keep turning off NAV each
time I wish to check my email.

Any pointer in the right direction would be appreciated.
Click to expand...

This question pops up quite often in my ISPs local help newsgroups.
The answer is always: disable Norton AV scanning of incoming and
outgoing emails. And the troubled people always say, "Thanks. It works
after I did that."

I don't use Norton myself, so I am just passing on what I've read
elsewhere. There must be a bunch of bugs with the new versions.
 
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