error msg

  • Thread starter Thread starter brandy1454
  • Start date Start date
B

brandy1454

I keep getting this msg when I'm in genealogy.com
subscription. But I can'y use the subscription because it
kicks me out.

<The instruction at "0x6358601e" referenced by memory at
0x0000004c. The memory could not be read. Click on OK.>
Then comes the error msg to send report and terminates
the program.

Lisa
 
Click START.
Click RUN.
Type this (without quotes): "cmd" and click OK.
Type this: "chkdsk c: /v/r" and press ENTER.

It will say a bunch of stuff. Ignore all that and type a letter "Y" and
press ENTER.
Type "exit" and press ENTER.

Re-boot the computer. Sit there & watch, and do not press any keys.

Please post a follow-up.
Ron
 
-----Original Message-----
Click START.
Click RUN.
Type this (without quotes): "cmd" and click OK.
Type this: "chkdsk c: /v/r" and press ENTER.

It will say a bunch of stuff. Ignore all that and type a letter "Y" and
press ENTER.
Type "exit" and press ENTER.

Re-boot the computer. Sit there & watch, and do not press any keys.

Please post a follow-up.
Ron


.
Ron,
Click to expand...

I just finished the verification you asked me to do. It
said volume is clean and rebooted itself.

This seems to be a problem I'm only having with my user
name "Mom" and when I clicked on Internet Explorer it
kicked me out. It says<The instruction at "0x71702b45"
referenced memory at "0x03730e58." The memory could not
be read. OK to terminate program. Click OK.

The error msg in the report is:
c:\Docume~1\mom\LOCALS~1\Temp\WER28.tmp.dir00
\appcompat.txt.

Lisa
 
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