error message

  • Thread starter Thread starter BOB
  • Start date Start date
B

BOB

After I am on the internet a short while I get a message
that it has encountered problems and has to shut
down.What do I need to do to stop this?
 
Hi Bob,

Does it report a specific file name after the error message?

If it does not:
This article is from the Microsoft Search Knowledge Base(MKSB):
<http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=736
53D3B-9E01-4CC8-BA47-2A111370F3D2>
Follow the instructions there to resolve the problem. If it does not work,
please post back.

If it says: "Error Message: Internet Explorer Has Encountered a Problem and
Needs to Close (Mshtml.dll)" See this link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;810887

If it says: "Error Message: Microsoft Internet Explorer Has Encountered a
Problem and Needs to Close (Pdm.dll)" See this one:
http://support.microsoft.com/default.aspx?scid=kb;en-us;293623

Finally, here is a link that I find indispensible. You can query it, do
troubleshooting, and find other helpful information (particularly via the
Menu on the left). Be sure to bookmark it, or Add it to your Favorites.
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/itsolutions/howto/winxphow.asp


Regards,
-Lawrence in Seattle
 
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