error message

  • Thread starter Thread starter Illy
  • Start date Start date
I

Illy

Help! I am getting an error message and I can not fix
the problem. Error message is (An exception occured
while trying to run "C:\Windows\System32
\btien.dll,Download". When I tried to use the System
Operation disk that came with the computer, I was asked
to put in the serial #, but a problem occured there also
because in my move the plastic with the numbers on it got
lost. How do I fix the problem or get the serial # for
the operation disk? Please help. Thanks
 
Hi,

I would suggest you to call the computer vendor for the serial number of the recovery CD.
Also, the recovery CD would erase all data files on the C drive.
So backup your important files before taking any steps for recovery/reinstall the OS.

Peter


----- Illy wrote: -----

Help! I am getting an error message and I can not fix
the problem. Error message is (An exception occured
while trying to run "C:\Windows\System32
\btien.dll,Download". When I tried to use the System
Operation disk that came with the computer, I was asked
to put in the serial #, but a problem occured there also
because in my move the plastic with the numbers on it got
lost. How do I fix the problem or get the serial # for
the operation disk? Please help. Thanks
 
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