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  • Thread starter Thread starter JoePAT
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JoePAT

I just did a factory reinstall on my compaq pc that uses win98se , when i try
to do a live chat my IE shut down when i get to the screen to make contact my
ie closes & gives me an error sysinfo.dll , & send error message to
microsoft, IE closes down. Note before I did the reinstall I was able to chat
with no problems,I was also told in enable activex controls in the security
section of IE properties which I did. I also uninstalled ie 6 & reinstalled
same with the same results. I also used orig IE that was installed with the
factory reinstall & got the same results. ANyone have any idea on how to
solve this problem? Thanks
 
Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer (includes
your AV program, Scheduled Tasks, Screensaver, and going offline). Start >
Run > (type in) IE6Setup.exe > [OK]. Select Minimal - Custom; Select all
the parts you use (e.g., Outlook Express) but none that you didn't
originally download, and overinstall. Should take about 2 minutes. Reboot
the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
 
None of that info worked, so I uninstalled IE 6 & installed Mozilla & now I
can chat , thanks for the info.
--
JPAT


PA Bear said:
Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer (includes
your AV program, Scheduled Tasks, Screensaver, and going offline). Start >
Run > (type in) IE6Setup.exe > [OK]. Select Minimal - Custom; Select all
the parts you use (e.g., Outlook Express) but none that you didn't
originally download, and overinstall. Should take about 2 minutes. Reboot
the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I just did a factory reinstall on my compaq pc that uses win98se , when i
try to do a live chat my IE shut down when i get to the screen to make
contact my ie closes & gives me an error sysinfo.dll , & send error
message
to microsoft, IE closes down. Note before I did the reinstall I was able
to
chat with no problems,I was also told in enable activex controls in the
security section of IE properties which I did. I also uninstalled ie 6 &
reinstalled same with the same results. I also used orig IE that was
installed with the factory reinstall & got the same results. ANyone have
any idea on how to solve this problem? Thanks
Click to expand...
Click to expand...
 
You've probably got a funky Add-on running in IE.
None of that info worked, so I uninstalled IE 6 & installed Mozilla & now
I
can chat , thanks for the info.
Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer
(includes your AV program, Scheduled Tasks, Screensaver, and going
offline). Start > Run > (type in) IE6Setup.exe > [OK]. Select Minimal -
Custom; Select all the parts you use (e.g., Outlook Express) but none
that
you didn't originally download, and overinstall. Should take about 2
minutes. Reboot the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I just did a factory reinstall on my compaq pc that uses win98se , when
i
try to do a live chat my IE shut down when i get to the screen to make
contact my ie closes & gives me an error sysinfo.dll , & send error
message
to microsoft, IE closes down. Note before I did the reinstall I was able
to
chat with no problems,I was also told in enable activex controls in the
security section of IE properties which I did. I also uninstalled ie 6 &
reinstalled same with the same results. I also used orig IE that was
installed with the factory reinstall & got the same results. ANyone have
any idea on how to solve this problem? Thanks
Click to expand...
Click to expand...
Click to expand...
 
Not really I uninstalled ie 6 & then reinstalled with minimum as u suggested
& when I tried to chat using ie 6 i got the same error, So to chat I use
Mozilla fox fire & it works fine, even without diabling my CA firewall.
--
JPAT


PA Bear said:
You've probably got a funky Add-on running in IE.
None of that info worked, so I uninstalled IE 6 & installed Mozilla & now
I
can chat , thanks for the info.
Try an overinstall of IE6 SP1.

First, close *everything* via CTRL+ALT+DEL except Windows Explorer
(includes your AV program, Scheduled Tasks, Screensaver, and going
offline). Start > Run > (type in) IE6Setup.exe > [OK]. Select Minimal -
Custom; Select all the parts you use (e.g., Outlook Express) but none
that
you didn't originally download, and overinstall. Should take about 2
minutes. Reboot the computer.

Now, with AV and all other running processes still closed, check in at
Windows Update for additional updates and patches you may need.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


JoePAT wrote:
I just did a factory reinstall on my compaq pc that uses win98se , when
i
try to do a live chat my IE shut down when i get to the screen to make
contact my ie closes & gives me an error sysinfo.dll , & send error
message
to microsoft, IE closes down. Note before I did the reinstall I was able
to
chat with no problems,I was also told in enable activex controls in the
security section of IE properties which I did. I also uninstalled ie 6 &
reinstalled same with the same results. I also used orig IE that was
installed with the factory reinstall & got the same results. ANyone have
any idea on how to solve this problem? Thanks
Click to expand...
Click to expand...
Click to expand...
 
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