error message

  • Thread starter Thread starter Guest
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Guest

My computer came with mcafee, which I uninstalled. After that, when I try to
open outlook, I get the following message:
Unable to load or install the suplement
"c:\progra~1\mcafee.com\vso\outscan.dll"
What can I do?
 
Fernando said:
My computer came with mcafee, which I uninstalled. After that, when I
try to open outlook, I get the following message:
Unable to load or install the suplement
"c:\progra~1\mcafee.com\vso\outscan.dll"
What can I do?
Click to expand...

Does Outlook open? If so, click Tools>Options>Other>Advanced Options. In
either the COM Add-Ins or Add-In Manager you should find a reference to the
McAfee tool. Remove it. If Outlook won't open, then you'll need to edit
the registry, concentrating on the keys
HKEY_CURRENT_USER\Software\Microsoft\Office\xxx\Outlook\Addins,
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins, and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins. One or more of
those keys should reference that DLL. You can delete the specific key(s)
containing that name.
 
Thank you very very much

Brian Tillman said:
Does Outlook open? If so, click Tools>Options>Other>Advanced Options. In
either the COM Add-Ins or Add-In Manager you should find a reference to the
McAfee tool. Remove it. If Outlook won't open, then you'll need to edit
the registry, concentrating on the keys
HKEY_CURRENT_USER\Software\Microsoft\Office\xxx\Outlook\Addins,
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins, and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins. One or more of
those keys should reference that DLL. You can delete the specific key(s)
containing that name.
Click to expand...
 
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