gcanxp said:
When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c
"the memory could not be read". ....any suggestion if this is a virus.
Any
suggestion would be most helpful. Thx in advance.
The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?
Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully or failing (as in your case). The program
and/or process can be from malware or can be legitimate (such as an
invasive antivirus like Norton or McAfee). If you are using a Norton or
McAfee product, uninstall it and replace with a better program such as
NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for
most people.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:
How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796
C. If you need more information, here is an excellent shutdown
troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.
Malke
