error message when sending to a distribution group

  • Thread starter Thread starter John Bletsch
  • Start date Start date
J

John Bletsch

One of the users on our network gets the following
message when trying to send a message to a distribution
list residing in a public folder: "An internal support
function returned an error." It appears in a dialog box
labeled "Microsoft Word." Other users can use the
distibution list without issue. I am thinking this is
configruation problem on this specific user's machine.
Do I need to reinstall Office? We are running Office
2003 Professional. Thanks for any help you can offer.
 
Hi John,

Thanks for your posting here.

This behavior will appear if the problematic doesn't have the read
permission to the public contacts folder. Please first check the permission
according to the following instructions:

1. Start Exchange System Manager.

2. Locate the Public Folder Store, and open Public Folder.

2. Right-click the public folder containing the distribution list in
Exchange System Manager, click "Properties", and then check the permission.
Confirm the problematic user have the read right.

For more information, take a look at the following article:
259182 XCLN: Error Message Opening Address Book "An Internal Support
Function
http://support.microsoft.com/?id=259182

If the issue persists, please confirm the following information for further
investigation:
1. Please test other good account on the problematic workstation.
2. Check the issue with the problematic account on a good computer.
3. Provide me with a screen shot of the error message.

Hope this help! Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
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that others may learn and benefit from your issue.
=====================================================

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Content-Class: urn:content-classes:message
From: "John Bletsch" <[email protected]>
Sender: "John Bletsch" <[email protected]>
Subject: error message when sending to a distribution group
Date: Fri, 9 Apr 2004 10:09:49 -0700
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One of the users on our network gets the following
message when trying to send a message to a distribution
list residing in a public folder: "An internal support
function returned an error." It appears in a dialog box
labeled "Microsoft Word." Other users can use the
distibution list without issue. I am thinking this is
configruation problem on this specific user's machine.
Do I need to reinstall Office? We are running Office
2003 Professional. Thanks for any help you can offer.
 
Hi John,

Thanks for your posting back.

As this issue only occurred on the particular issue, I suggest you perform
the following trouble shooing steps on the client:

1. Disable Word as the email editor
=============

1. Click Tools, and click Options.
2. On Mail Format tab, uncheck the option "Use Microsoft Word to edit email
messages".

2. New Outlook profile
=============
Please create a new profile to isolate the issue.
For the steps on how to create a new profile, refer to the following
Microsoft Knowledge Base (KB) article:

287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072

3. Outlook Safe Mode
=================
a. Click Start, and then point to Programs.
b. Press CTRL while you click the shortcut for Outlook that you want to
start.
c. Hold down CTRL until you receive a message similar to the following:
"Outlook has detected that you are holding down the CTRL key. Do you want
to start Outlook in safe mode?" Click Yes.

4. New Windows Profile
====================
Create a new account, and log on as the new one. Then test to see if the
issue disappears in new windows account.

5. Windows Safe Mode
=====================
Test the issue in Windows Safe Mode with Networking.

I am standing by for your update. Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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