Error message when creating email from Contact view

[Guest]

As skilled as I think I am with Outlook 2002, I have just hit a problem that
I can't work around. When I'm in the Contact view of a contact folder I
created (which resides under the main folder), I can't click on a contact and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact" without
getting the following message:

"Error creating new e-mail! This may be caused due to an incorrect email
address for a contact or an invalid name for a distribution list."

It's odd, as this function seems to work better when I am trying to send an
email to a contact with only one address. If I've indicated an address in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing databse. This
database was imported from an excel file. Any info would be greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

Ensure that you migrated correctly. This error message usually means a
corrupt electronic address.

 

[Guest]

Russ,

Thanks for taking the time to reply. I find that you are exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can tell). All
of the contact information is reflected properly and in the proper fields.
It is strange, as when I open a contact and choose "Actions" > "New Message
To Contact", it works!?!? BUT...the problem still exists from the category
view, wherein I try to select an individual or multiple contacts and attempt
to execute the same action as above. I get the same error message as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied the email
address...deleted the address...and pasted the address back. When I saved
and closed the contact, then went back to the category view of the address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in this
database all work when I attempt to create an email from this view. It's the
other ones that I'm having the trouble with. Once again, any info would be
of assistance, as this is a database of 9,500 potential clients in my
industry. I am about to send a mass email next week and need this to work
for me!

I appreciate anything you can offer.

Ensure that you migrated correctly. This error message usually means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]

As skilled as I think I am with Outlook 2002, I have just hit a problem
that
I can't work around. When I'm in the Contact view of a contact folder I
created (which resides under the main folder), I can't click on a contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact" without
getting the following message:

"Error creating new e-mail! This may be caused due to an incorrect email
address for a contact or an invalid name for a distribution list."

It's odd, as this function seems to work better when I am trying to send
an
email to a contact with only one address. If I've indicated an address in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing databse. This
database was imported from an excel file. Any info would be greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

The fact that this occurs only with imported Contacts, and the fact that you
can fix it by recreating a Contact Record still suggests corrupt email
addresses that did not survive the import. That happens very commonly. Did
you examine the actual email field? What information store are you using?
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for taking the time to reply. I find that you are exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can tell).
All
of the contact information is reflected properly and in the proper fields.
It is strange, as when I open a contact and choose "Actions" > "New
Message
To Contact", it works!?!? BUT...the problem still exists from the
category
view, wherein I try to select an individual or multiple contacts and
attempt
to execute the same action as above. I get the same error message as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied the
email
address...deleted the address...and pasted the address back. When I saved
and closed the contact, then went back to the category view of the address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in this
database all work when I attempt to create an email from this view. It's
the
other ones that I'm having the trouble with. Once again, any info would
be
of assistance, as this is a database of 9,500 potential clients in my
industry. I am about to send a mass email next week and need this to work
for me!

I appreciate anything you can offer.

Ensure that you migrated correctly. This error message usually means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]

As skilled as I think I am with Outlook 2002, I have just hit a problem
that
I can't work around. When I'm in the Contact view of a contact folder
I
created (which resides under the main folder), I can't click on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an incorrect
email
address for a contact or an invalid name for a distribution list."

It's odd, as this function seems to work better when I am trying to
send
an
email to a contact with only one address. If I've indicated an address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing databse.
This
database was imported from an excel file. Any info would be greatly
appreciated!

 

[Guest]

The email field and "display as" all look fine. I happened across an earlier
post from someone else that I think might apply. When I open the contact and
look at the address properties, I click the "custom type" button. Even
though SMTP is in the grayed out window, the act of clicking the "custom
type" button twice seems to rectify the situation. It's odd, as I'm not
really changing the type...simply clicking the button. SMTP is already
there, so this is why it's so confusing. I'd hope that I wouldn't have to do
this for EVERY contact. Do you know what's going on and/or how I could
adjust this aspect of 9,500 contacts at once...as opposed to each one
individually?

The fact that this occurs only with imported Contacts, and the fact that you
can fix it by recreating a Contact Record still suggests corrupt email
addresses that did not survive the import. That happens very commonly. Did
you examine the actual email field? What information store are you using?
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for taking the time to reply. I find that you are exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can tell).
All
of the contact information is reflected properly and in the proper fields.
It is strange, as when I open a contact and choose "Actions" > "New
Message
To Contact", it works!?!? BUT...the problem still exists from the
category
view, wherein I try to select an individual or multiple contacts and
attempt
to execute the same action as above. I get the same error message as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied the
email
address...deleted the address...and pasted the address back. When I saved
and closed the contact, then went back to the category view of the address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in this
database all work when I attempt to create an email from this view. It's
the
other ones that I'm having the trouble with. Once again, any info would
be
of assistance, as this is a database of 9,500 potential clients in my
industry. I am about to send a mass email next week and need this to work
for me!

I appreciate anything you can offer.

Ensure that you migrated correctly. This error message usually means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
As skilled as I think I am with Outlook 2002, I have just hit a problem
that
I can't work around. When I'm in the Contact view of a contact folder
I
created (which resides under the main folder), I can't click on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an incorrect
email
address for a contact or an invalid name for a distribution list."

It's odd, as this function seems to work better when I am trying to
send
an
email to a contact with only one address. If I've indicated an address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing databse.
This
database was imported from an excel file. Any info would be greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]

The email field and "display as" all look fine. I happened across an
earlier
post from someone else that I think might apply. When I open the contact
and
look at the address properties, I click the "custom type" button. Even
though SMTP is in the grayed out window, the act of clicking the "custom
type" button twice seems to rectify the situation. It's odd, as I'm not
really changing the type...simply clicking the button. SMTP is already
there, so this is why it's so confusing. I'd hope that I wouldn't have to
do
this for EVERY contact. Do you know what's going on and/or how I could
adjust this aspect of 9,500 contacts at once...as opposed to each one
individually?

The fact that this occurs only with imported Contacts, and the fact that
you
can fix it by recreating a Contact Record still suggests corrupt email
addresses that did not survive the import. That happens very commonly.
Did
you examine the actual email field? What information store are you using?
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for taking the time to reply. I find that you are exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can tell).
All
of the contact information is reflected properly and in the proper
fields.
It is strange, as when I open a contact and choose "Actions" > "New
Message
To Contact", it works!?!? BUT...the problem still exists from the
category
view, wherein I try to select an individual or multiple contacts and
attempt
to execute the same action as above. I get the same error message as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied the
email
address...deleted the address...and pasted the address back. When I
saved
and closed the contact, then went back to the category view of the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in
this
database all work when I attempt to create an email from this view.
It's
the
other ones that I'm having the trouble with. Once again, any info
would
be
of assistance, as this is a database of 9,500 potential clients in my
industry. I am about to send a mass email next week and need this to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message usually means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
As skilled as I think I am with Outlook 2002, I have just hit a
problem
that
I can't work around. When I'm in the Contact view of a contact
folder
I
created (which resides under the main folder), I can't click on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an incorrect
email
address for a contact or an invalid name for a distribution list."

It's odd, as this function seems to work better when I am trying to
send
an
email to a contact with only one address. If I've indicated an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing databse.
This
database was imported from an excel file. Any info would be greatly
appreciated!

 

[Guest]

I guess I'm not familiar with your questions. What is the "information store"?

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]

The email field and "display as" all look fine. I happened across an
earlier
post from someone else that I think might apply. When I open the contact
and
look at the address properties, I click the "custom type" button. Even
though SMTP is in the grayed out window, the act of clicking the "custom
type" button twice seems to rectify the situation. It's odd, as I'm not
really changing the type...simply clicking the button. SMTP is already
there, so this is why it's so confusing. I'd hope that I wouldn't have to
do
this for EVERY contact. Do you know what's going on and/or how I could
adjust this aspect of 9,500 contacts at once...as opposed to each one
individually?

The fact that this occurs only with imported Contacts, and the fact that
you
can fix it by recreating a Contact Record still suggests corrupt email
addresses that did not survive the import. That happens very commonly.
Did
you examine the actual email field? What information store are you using?
--
Russ Valentine
[MVP-Outlook]
Russ,

Thanks for taking the time to reply. I find that you are exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can tell).
All
of the contact information is reflected properly and in the proper
fields.
It is strange, as when I open a contact and choose "Actions" > "New
Message
To Contact", it works!?!? BUT...the problem still exists from the
category
view, wherein I try to select an individual or multiple contacts and
attempt
to execute the same action as above. I get the same error message as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied the
email
address...deleted the address...and pasted the address back. When I
saved
and closed the contact, then went back to the category view of the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in
this
database all work when I attempt to create an email from this view.
It's
the
other ones that I'm having the trouble with. Once again, any info
would
be
of assistance, as this is a database of 9,500 potential clients in my
industry. I am about to send a mass email next week and need this to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message usually means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
As skilled as I think I am with Outlook 2002, I have just hit a
problem
that
I can't work around. When I'm in the Contact view of a contact
folder
I
created (which resides under the main folder), I can't click on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an incorrect
email
address for a contact or an invalid name for a distribution list."

It's odd, as this function seems to work better when I am trying to
send
an
email to a contact with only one address. If I've indicated an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing databse.
This
database was imported from an excel file. Any info would be greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]

I guess I'm not familiar with your questions. What is the "information
store"?

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]

The email field and "display as" all look fine. I happened across an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button. Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as I'm
not
really changing the type...simply clicking the button. SMTP is already
there, so this is why it's so confusing. I'd hope that I wouldn't have
to
do
this for EVERY contact. Do you know what's going on and/or how I could
adjust this aspect of 9,500 contacts at once...as opposed to each one
individually?

:

The fact that this occurs only with imported Contacts, and the fact
that
you
can fix it by recreating a Contact Record still suggests corrupt email
addresses that did not survive the import. That happens very commonly.
Did
you examine the actual email field? What information store are you
using?
--
Russ Valentine
[MVP-Outlook]
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can
tell).
All
of the contact information is reflected properly and in the proper
fields.
It is strange, as when I open a contact and choose "Actions" > "New
Message
To Contact", it works!?!? BUT...the problem still exists from the
category
view, wherein I try to select an individual or multiple contacts and
attempt
to execute the same action as above. I get the same error message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied
the
email
address...deleted the address...and pasted the address back. When I
saved
and closed the contact, then went back to the category view of the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in
this
database all work when I attempt to create an email from this view.
It's
the
other ones that I'm having the trouble with. Once again, any info
would
be
of assistance, as this is a database of 9,500 potential clients in
my
industry. I am about to send a mass email next week and need this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just hit a
problem
that
I can't work around. When I'm in the Contact view of a contact
folder
I
created (which resides under the main folder), I can't click on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am trying
to
send
an
email to a contact with only one address. If I've indicated an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would be
greatly
appreciated!

 

[Guest]

Oh...I'm using a pst file. I access all of my email via the internet. I
hope this helps.

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]

I guess I'm not familiar with your questions. What is the "information
store"?

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
The email field and "display as" all look fine. I happened across an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button. Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as I'm
not
really changing the type...simply clicking the button. SMTP is already
there, so this is why it's so confusing. I'd hope that I wouldn't have
to
do
this for EVERY contact. Do you know what's going on and/or how I could
adjust this aspect of 9,500 contacts at once...as opposed to each one
individually?

:

The fact that this occurs only with imported Contacts, and the fact
that
you
can fix it by recreating a Contact Record still suggests corrupt email
addresses that did not survive the import. That happens very commonly.
Did
you examine the actual email field? What information store are you
using?
--
Russ Valentine
[MVP-Outlook]
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can
tell).
All
of the contact information is reflected properly and in the proper
fields.
It is strange, as when I open a contact and choose "Actions" > "New
Message
To Contact", it works!?!? BUT...the problem still exists from the
category
view, wherein I try to select an individual or multiple contacts and
attempt
to execute the same action as above. I get the same error message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I copied
the
email
address...deleted the address...and pasted the address back. When I
saved
and closed the contact, then went back to the category view of the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited in
this
database all work when I attempt to create an email from this view.
It's
the
other ones that I'm having the trouble with. Once again, any info
would
be
of assistance, as this is a database of 9,500 potential clients in
my
industry. I am about to send a mass email next week and need this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just hit a
problem
that
I can't work around. When I'm in the Contact view of a contact
folder
I
created (which resides under the main folder), I can't click on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am trying
to
send
an
email to a contact with only one address. If I've indicated an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would be
greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]

Oh...I'm using a pst file. I access all of my email via the internet. I
hope this helps.

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]

I guess I'm not familiar with your questions. What is the "information
store"?

:

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
The email field and "display as" all look fine. I happened across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:

The fact that this occurs only with imported Contacts, and the fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are you
using?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would be
greatly
appreciated!

 

[Guest]

Russ,

I gave the repair tool a shot, but it didn't rectify the issue. do you
think this has anything to do with the "email type" and the method by which I
could "fix" an individual contact by checking the email properties (as
detailed below)? Do you know if there's a way to have Outlook skim through
an entire address book and update each contact?

Happy New Year!

Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]

Oh...I'm using a pst file. I access all of my email via the internet. I
hope this helps.

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]
I guess I'm not familiar with your questions. What is the "information
store"?

:

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
The email field and "display as" all look fine. I happened across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:

The fact that this occurs only with imported Contacts, and the fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are you
using?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would be
greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

There are ways to make global changes to Contacts, but I doubt that will
solve the problem since we don't know what needs to be reset. Something went
awry with your import which seems to have left you with corrupt or otherwise
unrecognizable email addresses, but I can't tell what. Outlook often has
problems with imported Contacts.
--
Russ Valentine
[MVP-Outlook]

Russ,

I gave the repair tool a shot, but it didn't rectify the issue. do you
think this has anything to do with the "email type" and the method by
which I
could "fix" an individual contact by checking the email properties (as
detailed below)? Do you know if there's a way to have Outlook skim
through
an entire address book and update each contact?

Happy New Year!

Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]

Oh...I'm using a pst file. I access all of my email via the internet.
I
hope this helps.

:

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]
I guess I'm not familiar with your questions. What is the
"information
store"?

:

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
message
The email field and "display as" all look fine. I happened
across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as
I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I
wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:

The fact that this occurs only with imported Contacts, and the
fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are
you
using?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I
can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple
contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally
edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential
clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message
usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just
hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't
click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've
indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would
be
greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

One thing you could try even though it's a shot in the dark:
Remove the Outlook Address Book Service from your profile. Restart Outlook
and add it back. See if that will get it to pick up these addresses.
--
Russ Valentine
[MVP-Outlook]

Russ,

I gave the repair tool a shot, but it didn't rectify the issue. do you
think this has anything to do with the "email type" and the method by
which I
could "fix" an individual contact by checking the email properties (as
detailed below)? Do you know if there's a way to have Outlook skim
through
an entire address book and update each contact?

Happy New Year!

Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]

Oh...I'm using a pst file. I access all of my email via the internet.
I
hope this helps.

:

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]
I guess I'm not familiar with your questions. What is the
"information
store"?

:

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
message
The email field and "display as" all look fine. I happened
across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as
I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I
wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:

The fact that this occurs only with imported Contacts, and the
fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are
you
using?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I
can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple
contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally
edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential
clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message
usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just
hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't
click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've
indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would
be
greatly
appreciated!

 

[Russ Valentine [MVP-Outlook]]

This may be a similar issue and points out what can happen with imported
Contacts:
http://support.microsoft.com/support/kb/articles/q819/9/71.asp

--
Russ Valentine
[MVP-Outlook]

Russ,

I gave the repair tool a shot, but it didn't rectify the issue. do you
think this has anything to do with the "email type" and the method by
which I
could "fix" an individual contact by checking the email properties (as
detailed below)? Do you know if there's a way to have Outlook skim
through
an entire address book and update each contact?

Happy New Year!

Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]

Oh...I'm using a pst file. I access all of my email via the internet.
I
hope this helps.

:

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]
I guess I'm not familiar with your questions. What is the
"information
store"?

:

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
message
The email field and "display as" all look fine. I happened
across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as
I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I
wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:

The fact that this occurs only with imported Contacts, and the
fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are
you
using?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I
can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple
contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally
edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential
clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message
usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just
hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't
click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've
indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would
be
greatly
appreciated!

 

[Guest]

Thanks for doing the research on this. I tried your idea of stopping and the
address book service. That didn't do anything. Everything looks normal in
this sub-contact folder, but it still only allows me to right click and
choose new message to contact after I've updated the mail type. I've looked
everywhere, but there's no documentation on this kind of issue.

This may be a similar issue and points out what can happen with imported
Contacts:
http://support.microsoft.com/support/kb/articles/q819/9/71.asp

--
Russ Valentine
[MVP-Outlook]

Russ,

I gave the repair tool a shot, but it didn't rectify the issue. do you
think this has anything to do with the "email type" and the method by
which I
could "fix" an individual contact by checking the email properties (as
detailed below)? Do you know if there's a way to have Outlook skim
through
an entire address book and update each contact?

Happy New Year!

Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]
Oh...I'm using a pst file. I access all of my email via the internet.
I
hope this helps.

:

It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]
I guess I'm not familiar with your questions. What is the
"information
store"?

:

You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
message
The email field and "display as" all look fine. I happened
across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as
I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I
wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:

The fact that this occurs only with imported Contacts, and the
fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are
you
using?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I
can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple
contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally
edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential
clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:

Ensure that you migrated correctly. This error message
usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message
As skilled as I think I am with Outlook 2002, I have just
hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't
click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've
indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would
be
greatly
appreciated!

 

[Russ Valentine [MVP Outlook]]

The article I posted simply provides confirmation that Outlook handles
imported Contacts poorly. There are a number of attributes that simply
are not set correctly when Contacts are imported. It has been ever thus.
------
Russ Valentine
[MVP-Outlook]

Thanks for doing the research on this. I tried your idea of stopping and the
address book service. That didn't do anything. Everything looks normal in
this sub-contact folder, but it still only allows me to right click and
choose new message to contact after I've updated the mail type. I've looked
everywhere, but there's no documentation on this kind of issue.

:

This may be a similar issue and points out what can happen with imported
Contacts:
http://support.microsoft.com/support/kb/articles/q819/9/71.asp

--
Russ Valentine
[MVP-Outlook]

Russ,

I gave the repair tool a shot, but it didn't rectify the issue. do you
think this has anything to do with the "email type" and the method by
which I
could "fix" an individual contact by checking the email properties (as
detailed below)? Do you know if there's a way to have Outlook skim
through
an entire address book and update each contact?

Happy New Year!

:


Well so do I. Try running the Inbox Repair Tool on your PST file.
--
Russ Valentine
[MVP-Outlook]

Oh...I'm using a pst file. I access all of my email via the internet.
I
hope this helps.

:


It's where your Outlook data is stored. 2 choices:
1. PST file
2. Exchange mailbox
--
Russ Valentine
[MVP-Outlook]

I guess I'm not familiar with your questions. What is the
"information
store"?

:


You never answered my question about the information store.
--
Russ Valentine
[MVP-Outlook]
message

The email field and "display as" all look fine. I happened
across
an
earlier
post from someone else that I think might apply. When I open the
contact
and
look at the address properties, I click the "custom type" button.
Even
though SMTP is in the grayed out window, the act of clicking the
"custom
type" button twice seems to rectify the situation. It's odd, as
I'm
not
really changing the type...simply clicking the button. SMTP is
already
there, so this is why it's so confusing. I'd hope that I
wouldn't
have
to
do
this for EVERY contact. Do you know what's going on and/or how I
could
adjust this aspect of 9,500 contacts at once...as opposed to each
one
individually?

:


The fact that this occurs only with imported Contacts, and the
fact
that
you
can fix it by recreating a Contact Record still suggests corrupt
email
addresses that did not survive the import. That happens very
commonly.
Did
you examine the actual email field? What information store are
you
using?
--
Russ Valentine
[MVP-Outlook]
message

Russ,

Thanks for taking the time to reply. I find that you are
exceptionally
generous with your time on this board!

Regarding your reply, I did migrate correctly (as best as I
can
tell).
All
of the contact information is reflected properly and in the
proper
fields.
It is strange, as when I open a contact and choose "Actions" >
"New
Message
To Contact", it works!?!? BUT...the problem still exists from
the
category
view, wherein I try to select an individual or multiple
contacts
and
attempt
to execute the same action as above. I get the same error
message
as I
mentioned in my original post.

I tried playing around and opening up the contact. Then, I
copied
the
email
address...deleted the address...and pasted the address back.
When I
saved
and closed the contact, then went back to the category view of
the
address
book, I was able to execute the action mentioned above.

It's strange, as all of the contacts that I've personally
edited
in
this
database all work when I attempt to create an email from this
view.
It's
the
other ones that I'm having the trouble with. Once again, any
info
would
be
of assistance, as this is a database of 9,500 potential
clients
in
my
industry. I am about to send a mass email next week and need
this
to
work
for me!

I appreciate anything you can offer.

:


Ensure that you migrated correctly. This error message
usually
means a
corrupt electronic address.
--
Russ Valentine
[MVP-Outlook]
message

As skilled as I think I am with Outlook 2002, I have just
hit
a
problem
that
I can't work around. When I'm in the Contact view of a
contact
folder
I
created (which resides under the main folder), I can't
click
on a
contact
and
do the following:

Go to the menu bar and click "Actions" > "New Message To
Conact"
without
getting the following message:

"Error creating new e-mail! This may be caused due to an
incorrect
email
address for a contact or an invalid name for a distribution
list."

It's odd, as this function seems to work better when I am
trying
to
send
an
email to a contact with only one address. If I've
indicated
an
address
in
the "E-mail 2" field, it won't allow me to create an email.

This contact folder is one I created to contain a marketing
databse.
This
database was imported from an excel file. Any info would
be
greatly
appreciated!