JP said:
When I turn on my computer and all the icons come up on
the screen, it gives me a Runner Error: Invalid BackWeb
application i.d. 7288971
I click OK and it goes away.
Does anyone know what this error means and what can I do
about it? Thanks.
JP
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Start > Run > type in "msconfig" (without quotes) press <Enter>
System Configuration Utility should be in "Normal Startup"
If it is not in Normal, put it in Normal and click "Apply" at the bottom.
Then click on the Startup tab at the top right
In that list, do you see something called "Kodak Updater" ?
If so, make note of its location
It should be one of these:
1. Common Startup
2. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
3. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Click "Close" at the bottom
Click Restart and let the system restart once
If Kodak Updater is located in Common Startup,
Then click on Start > right click My Computer and click on Explore
Expand to C:\Documents and Settings\All Users\Start Menu\Programs\Startup
folder.
You can either delete Kodak Updater from that Startup folder
or create a Startno folder within the
C:\Documents and Settings\All Users\Start Menu\Programs folder
and move the Kodak Updater into that Startno folder.
If Kodak Updater is loading from the Registry -
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information
about how to back up, restore, and edit the registry, click the following
article
number to view the article in the Microsoft Knowledge Base:
Description of the Microsoft Windows Registry
http://support.microsoft.com/default.aspx?scid=kb;EN-US;256986
Start > Run > type in "regedit" (without quotes)
Expand to either
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
or
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
depending on the information you gathered previously from
System Configuration Utility
Once you have opened that Run key,
you can either delete Kodak Updater
and confirm its deletion and then close
the Registry and restart the computer
or you could double click on Kodak Updater
and insert a semi colon (
in front of the text in
the Value Data window and then click OK
and then close the Registry and restart the computer.
If it is not Kodak Updater that is generating the Error message,
then you will need to troubleshoot by using MSCONFIG and
unchecking items in the Startup tab and restarting untill you have
identified the item that is causing the problem and put MSCONFIG
back to Normal and follow the above procedure for whatever
Startup item is causing the issue.
HTH and please post back with Results
By the way, if you do back up the Registry or a key in the
Registry before making any changes in the Registry and everything
works out OK, then you will want to delete that backup so that you
or someone else does not accidentally restore that backup and
bring the issue back along with it.
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