Error Message when closing IE every time

  • Thread starter Thread starter JaclynFord
  • Start date Start date
J

JaclynFord

I get an error message every time I close out from Internet Explorer. It
prompts me that it had to close (which is what I was doing anyway!) and it is
sorry for the inconvenience. This happened on IE 7 and now IE 8. It has
been going on for at least two months. It only occurs when I close out, it
does not close out unexpectedly on me. I have sent the "error report"
probably 50 times with no solution given back.

Here is the detailed info from the error:
AppName: iexplore.exe
AppVer: 8.0.6001.18702
ModName: unknown
ModVer: 0.0.0.0
Offset: 02f02a9c

I am using Windows XP and IE 8. I have recently cleared all my internet
temporary files and cookies at no avail. This problem has not intereferred
with me getting on the Internet or browsing. It only occurs when I close out.
If you have any suggestions, I'd appreciate it!
 
Does the problem occur when you run Internet Explorer from the 'no
add-ons' shortcut in the Start menu?
 
Hello,

** Solution 1 **
Try running IE8 with add-ons disabled. First ensure that all instances of
IEXPLORE.EXE are ended in Task Manager (press Ctrl+Shift+Esc on your
keyboard, processes tab, end process all IEXPLORE.EXE).

Go to Start > Programs > Accessories > System Tools > Internet Explorer (No
Add-ons) to start IE8 without any add-ons. Try using the browser and see if
it works now.

If it is works now, start IE8 normally, go to Tools (if the menu bar
does not appear, hit the Alt key on the keyboard) > Manage Add-ons. Here,
disable all the add-ons you don't need under 'Currently Loaded'. Enable each
add-on one at each time, restart and see if the problem occurs again. Once
it occurs again after enabling an add-on, you have nailed the culprit.

** Solution 2 **
In addition to the above, you can try disabling IE8's memory protection and
see if it helps. Start > Control Panel > Internet Options > Advanced > under
'Security', uncheck 'Enable memory protection to help mitigate online
attacks' > OK

** Otherwise **
Otherwise you can use the free Microsoft Phone Support for IE8 (see under
'for consumers')
http://www.microsoft.com/windows/internet-explorer/support/call-us.aspx

quote:
Free phone support for Internet Explorer 8 is limited to installation,
set-up and usage only. Advanced issues are not supported. Advanced issues
include problems that are associated with software and hardware development,
network connectivity, server-based technologies, and business-critical
systems.

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