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Tom Barnett
We started seeing this problem about a month ago. The attached JPG
shows the error message when a user installs a network printer. Our
print servers are all Windows 2000 SP3 machines.
I contacted HP and they told me this was an incompatibility issue
between the user mode (XP) and kernel mode (NT4) drivers on the same
print server. Until today, this only happened with queues containing
both XP and NT4 drivers. Today I received the same error message when
trying to install an HP 9500 that only contained the XP drivers.
I was able to duplicate this behavior on a SP3 print server, and then
I was unable to duplicate it on other SP3 machines that were
configured identically! I could not duplicate the error on a SP4
print server.
If I delete the NT 4 driver, the error goes away. However, I cannot
do this on our production servers since we have over 500 printers. We
are migrating all of our desktops to XP, but we still have a fair
amount of NT4 desktops to maintain.
Any help would be appreciated.
Tom Barnett
Progress Energy
shows the error message when a user installs a network printer. Our
print servers are all Windows 2000 SP3 machines.
I contacted HP and they told me this was an incompatibility issue
between the user mode (XP) and kernel mode (NT4) drivers on the same
print server. Until today, this only happened with queues containing
both XP and NT4 drivers. Today I received the same error message when
trying to install an HP 9500 that only contained the XP drivers.
I was able to duplicate this behavior on a SP3 print server, and then
I was unable to duplicate it on other SP3 machines that were
configured identically! I could not duplicate the error on a SP4
print server.
If I delete the NT 4 driver, the error goes away. However, I cannot
do this on our production servers since we have over 500 printers. We
are migrating all of our desktops to XP, but we still have a fair
amount of NT4 desktops to maintain.
Any help would be appreciated.
Tom Barnett
Progress Energy