Error message "Internet explorer needs to close" when I'm not usin

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Um, I have no idea what's going on. If I turn on my computer and let it sit
there for a minute sometimes I get this message. The funny thing is that I
wasn't even running internet explorer...
I think I might have accidentally dowloaded something bad... (whatever you
like to call it) but I have Norton and Anti-Spy from yahoo. (I was getting
tons of pop-ups so I installed the yahoo thing. It found some stuff which I
have removed)
And my computer is being kind of slow.
Any ideas or help would really be apprishiated.
 
Hi,
You probably have more than one malware program running.

Download and run CWShredder, Ad-aware, Spybot (in that order.)
See: http://mvps.org/winhelp2002/unwanted.htm
Also note the security tips and other important information on that page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

If unsuccessful with those programs...
Start by reading http://forum.aumha.org/viewtopic.php?t=4075 Then go to
http://www.aumha.org/a/quickfix.htm work through the preliminary cleaning
steps and post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30

Hope this helps,
Don
[MS MVP- IE/OE]
 
BJ said:
Um, I have no idea what's going on. If I turn on my computer and let it
sit
there for a minute sometimes I get this message. The funny thing is that I
wasn't even running internet explorer...
I think I might have accidentally dowloaded something bad... (whatever you
like to call it) but I have Norton and Anti-Spy from yahoo. (I was getting
tons of pop-ups so I installed the yahoo thing. It found some stuff which
I
have removed)
And my computer is being kind of slow.
Any ideas or help would really be apprishiated.
Click to expand...

=================================================
Much more information is needed.
This information is needed just to get started with proper troubleshooting:

What operating system?
What version of the operating system?
(For instance, I am running XP Professional 2002 Service Pack 2)
What kind of connection to the Internet?
Cable modem? (Ethernet? or USB?)
DSL?
Satellite?
Dial-Up?
Do you use a router?

When the error message -
"Internet Explorer has encountered a problem and needs to close"
is up, click on where it says "Click Here"

Provide this information:
AppName:
AppVer:
ModName:
ModVer:
==================================================
 
FYI

Are you using NAV or SAV?

I just got the following from symantec chat line regarding this same issue
that we are having with 6 machines.

Our error various between both explorer and iexplorer must close.

read this from our chat session with symantec tech sup:

Hemantha(Fri Sep 14 00:42:16 EDT 2007)>

yes, this is a problem that we have seen recently. There is a DLL file of
Norton associated with the Internet Explorer settings, this causes the error
and the Internet Explorer crashes and closes.


Hemantha(Fri Sep 14 00:47:02 EDT 2007)>

Yes, that problem can be resolved by 1 ,By disabling or Unchecking the
Norton Product protection under the Miscellanous option 2,Closing all the
Internet Explorer windows, 3, search for hidden files and folder for nppw.dll
files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the
issue would be fixed.


Best regards,
Ben
 
Back
Top