Error message in XP "0x7c911669" Nightmare!

DJintheUK · Nov 28, 2008

I am trying to re-download Turbo Lister2 from eBay. Never had any problems
till recently. Have uninstalled it etc properly as far as i know. Download
seems to fail to re-install at last minute and I get a message headed
Application Error
The instruction at "0x7c911669" referenced memory at "0xffffffff". The
memory could not be "read"
I click OK to terminate and hey presto am back to square one.
Have searched the MS knowledge base. Tried e-mailing Microsoft etc etc.
Anyone any ideas? I would be most grateful.
I understand there are some products on sale that claim to solve these
problems but wouldn't know which of them were a waste of time.

Leonard Grey · Nov 28, 2008

If your computer is trouble-free until you install Turbo Lister, you
have to ask the creators of Turbo Lister for help.
---
Leonard Grey
Errare Humanum Est

Security Tips for Everyone, from PC Magazine
http://www.pcmag.com/article2/0,2817,2334856,00.asp

Gerry · Nov 28, 2008

Please post a complete copy of the Error report.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DJintheUK · Nov 28, 2008

Thanks for that.
Have opened Event Viewer but not sure what the 'Event' would look like>
there are some under 'System' and some under'Application' (none listed under
Internet Explorer) but none have the exact number that appears on this
message.

Gerry · Nov 28, 2008

Post all Errors from the time the error occurred!

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DJintheUK · Dec 1, 2008

Hope I don't get told off for posting too much.
Have left out repetitions as there were so many errors in total.
As it was a programme called Turbo Lister I was trying to download, I
presume the one that says tl.exe is the most relevant.
Thanks a lot,
DJ

ERROR MESSAGES SYSTEM:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 27/11/2008
Time: 17:06:00
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
DCOM got error "The service did not respond to the start or control request
in a timely fashion. " attempting to start the service LiveUpdate with
arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 23/11/2008
Time: 16:54:55
User: N/A
Computer: JACKSON
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 22/11/2008
Time: 08:20:32
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register with DCOM
within the required timeout.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 20/11/2008
Time: 20:44:47
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
DCOM got error "The service did not respond to the start or control request
in a timely fashion. " attempting to start the service LiveUpdate with
arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

ERROR MESSAGES: APPLICATION:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 30/11/2008
Time: 23:12:06
User: N/A
Computer: JACKSON
Description:
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

..
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 69 6d 6e 2e msimn.
0018: 65 78 65 20 36 2e 30 2e exe 6.0.
0020: 32 39 30 30 2e 35 35 31 2900.551
0028: 32 20 69 6e 20 68 75 6e 2 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 27/11/2008
Time: 17:52:51
User: N/A
Computer: JACKSON
Description:
Hanging application iexplore.exe, version 7.0.6000.16735, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 37 33 35 20 69 6e 16735 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 27/11/2008
Time: 17:06:02
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
Information Level: error

Initialization of the COM subsystem failed. Error code: 0x8007041D

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 25/11/2008
Time: 21:19:13
User: N/A
Computer: JACKSON
Description:
Hanging application BTHelpBrowser.exe, version 6.2.0.59, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 42 54 48 65 6c 70 BTHelp
0018: 42 72 6f 77 73 65 72 2e Browser.
0020: 65 78 65 20 36 2e 32 2e exe 6.2.
0028: 30 2e 35 39 20 69 6e 20 0.59 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 23/11/2008
Time: 14:12:09
User: N/A
Computer: JACKSON
Description:
Fault bucket 1001158145.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 30 30 31 31 35 38 31 10011581
0010: 34 35 0d 0a 45..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 23/11/2008
Time: 14:11:08
User: N/A
Computer: JACKSON
Description:
Faulting application tl.exe, version 6.9.105.2, faulting module crtitem.dll,
version 6.9.105.2, fault address 0x0000b401.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 6c 2e ure tl.
0018: 65 78 65 20 36 2e 39 2e exe 6.9.
0020: 31 30 35 2e 32 20 69 6e 105.2 in
0028: 20 63 72 74 69 74 65 6d crtitem
0030: 2e 64 6c 6c 20 36 2e 39 .dll 6.9
0038: 2e 31 30 35 2e 32 20 61 .105.2 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 30 30 30 30 62 34 30 0000b40
0050: 31 0d 0a 1..

Gerry · Dec 1, 2008

DJ

It is difficult to see what is going on as the Reports are scattered
over 8 days. It is easier to interpret reports from a single boot so
that you can see how one thing leads to another. I am editing those
parts of the error reports, which are not needed. I am also reordering
the reports into date/ time sequence.

There is evidence that the system is under pressure. What is the CPU and
how much RAM does your computer have? Right click on the My Computer
icon on your Desktop and select Properties to get this information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Comments on Event Viewer Reports

Event ID: 10005 Date: 20/11/2008
Failure trying to run Symantec Live Update
Too much going on? Same error on 27/11/2008

Event ID: 10010 Date: 22/11/2008
Automatic Update failed
This may be because the Automatic Update Service has been disabled. The
Start Up type should be automatic.
http://support.microsoft.com/kb/896224

Event ID: 1000 Date: 23/11/2008
Relates to Turbo Lister.
What version are you trying to install?
Normal solution is to uninstall completely and reinstall.

Event ID: 1001 Date: 23/11/2008
Relates to Turbo Lister

Event ID: 7023 Date: 23/11/2008
If you are running Windows XP Home Edition this error can be ignored..
What version of Windows XP is installed?

Event ID: 1002 Date: 25/11/2008
Hanging application BTHelpBrowser. Insufficient resources at time to run
(probably start) application.
You and I are BT Broadband Customers
This software takes a lot of resources and for me offers virtually
nothing, I have disabled it so that it no longer loads when the computer
boots.

Event ID: 10005 Date: 27/11/2008
Failure trying to run Symantec Live Update
Too much going on?

Event ID: 101 Date: 27/11/2008
Failure of Symantec Automatic Live Update
Linked to previous error.

Event ID: 1002 Date: 30/11/2008
Hanging Application Outlook Express.
Too much going on?

Many of these errors seem to be because your system probably is too
reliant on using the pagefile. The answer to the question above
concerning the Commit Charge probably will confirm my suspicion.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DJintheUK · Dec 2, 2008

Gerry,
firstly thanks for your time. The questions (in order I think)
AMD Athlon TM XP2000+
1.67 Ghz 256mb RAM

CPU usage:
Commit Charge Total 431444, Limit 630300, Peak 580320

Turbo Lister 2......have uninstalled it due to problems (possibly following
installing Windows SP3, no problems hitherto in using TL2 but can't be 100%
that SP3 was the culprit), TL2 is properly uninstalled now but all attempts
at reinstalling produce the scenario described in my first post above (error
message).

Would love to disable BT help browser........know how to uninstall it but
not sure if this is the same as 'Disable' which I don't know how to do.

Report from Defrag:
Volume (C

Volume size = 38.28 GB
Cluster size = 4 KB
Used space = 9.14 GB
Free space = 29.13 GB
Percent free space = 76 %

Volume fragmentation
Total fragmentation = 8 %
File fragmentation = 17 %
Free space fragmentation = 0 %

File fragmentation
Total files = 43,041
Average file size = 325 KB
Total fragmented files = 1,992
Total excess fragments = 10,438
Average fragments per file = 1.24

Pagefile fragmentation
Pagefile size = 382 MB
Total fragments = 1

Folder fragmentation
Total folders = 3,078
Fragmented folders = 78
Excess folder fragments = 568

Master File Table (MFT) fragmentation
Total MFT size = 64 MB
MFT record count = 46,344
Percent MFT in use = 71 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
286 18 MB \Documents and Settings\Derek Jackson\Local
Settings\Temporary Internet Files\Content.IE5\FS2CVC44\setupUK[1].exe
182 13 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141001.rbf
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18944.xml
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19184.xml
135 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19214.xml
128 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19333.xml
109 65 MB \Documents and Settings\Derek Jackson\My
Documents\SymantecFiles\Symantec.REG
98 2 MB \Documents and Settings\Derek Jackson\Local
Settings\Temporary Internet Files\Content.IE5\index.dat
93 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18974.xml
86 348 KB \Documents and Settings\Derek Jackson\Local
Settings\Temporary Internet Files\Content.IE5\613D2VC4
86 348 KB \Documents and Settings\Derek Jackson\Local
Settings\Temporary Internet Files\Content.IE5\UNAAY5PH
84 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1213\snapshot\_REGISTRY_MACHINE_SOFTWARE
83 344 KB \Documents and Settings\Derek Jackson\Local
Settings\Temporary Internet Files\Content.IE5\2C5JVQ8Q
81 336 KB \Documents and Settings\Derek Jackson\Local
Settings\Temporary Internet Files\Content.IE5\FS2CVC44
79 14 MB \Program Files\eBay\Turbo
Lister2\Update\VCSs_003.xml
74 5 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141006.rbf
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141144.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142835.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142752.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142239.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142836.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142238.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142751.dll
61 300 KB \Documents and Settings\Derek
Jackson\Desktop\ebayauctionpic\ebayedit\Thumbs.db
58 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141143.dll
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141062.msi
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0140980.rbf
53 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1188\snapshot\_REGISTRY_MACHINE_SOFTWARE
52 4 MB
\RECYCLER\S-1-5-21-1614895754-117609710-725345543-1004\Dc108\Update\Cat2VCS_000.xml

Gerry · Dec 2, 2008

Yes insufficient memory is clearly an issue. You need to increase it to
at least 512 mb. What is your computer make and model?

Without adding memory you need to reduce memory usage. Even with 512 mb
of RAM memory you would need to reduce usage to reduce system hangs and
resultant failures.

Norton (Symantec) is not a good choice for a computer with limited
resources. It makes too big demands. When does the subscription expire?
There are freeware alternatives making far less demands. I would use AVG
8.0 for anti-virus protection, Spybot S & D for anti-spyware and the
Windows Firewall.
http://free.avg.com/download?prd=afe
http://www.safer-networking.org/en/download/index.html

BT Help Browser -Disabling from Start Up The software is provided by
Motive Communications

A useful programme is Autoruns.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

With Autoruns you can uncheck an item, which disables it from starting,
or you can can right click an item and then delete it. If you uncheck
you can recheck to re-enable the item. It is a much safer approach than
editing the Registry. Another useful feature of the programme is that
you can right click an item and select Search Online to get information
about the item selected.

Your pagefile is set to 382 mb. Given the limited RAM I would increase
this to 638 mb. It has been set as 1.5 times RAM which is fine where
your starting point is more RAM.

How did you uninstall Turbo Lister. Did you do this using Add / Remove
Programs? The reason I ask that it would seem not all files were
removed.

Something to do which will improve performance.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,
firstly thanks for your time. The questions (in order I think)
AMD Athlon TM XP2000+
1.67 Ghz 256mb RAM

CPU usage:
Commit Charge Total 431444, Limit 630300, Peak 580320

Turbo Lister 2......have uninstalled it due to problems (possibly
following installing Windows SP3, no problems hitherto in using TL2
but can't be 100% that SP3 was the culprit), TL2 is properly
uninstalled now but all attempts at reinstalling produce the scenario
described in my first post above (error message).

Would love to disable BT help browser........know how to uninstall it
but not sure if this is the same as 'Disable' which I don't know how
to do.

Report from Defrag:
Volume (C
Volume size = 38.28 GB
Cluster size = 4 KB
Used space = 9.14 GB
Free space = 29.13 GB
Percent free space = 76 %

Volume fragmentation
Total fragmentation = 8 %
File fragmentation = 17 %
Free space fragmentation = 0 %

File fragmentation
Total files = 43,041
Average file size = 325 KB
Total fragmented files = 1,992
Total excess fragments = 10,438
Average fragments per file = 1.24

Pagefile fragmentation
Pagefile size = 382 MB
Total fragments = 1

Folder fragmentation
Total folders = 3,078
Fragmented folders = 78
Excess folder fragments = 568

Master File Table (MFT) fragmentation
Total MFT size = 64 MB
MFT record count = 46,344
Percent MFT in use = 71 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
286 18 MB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet
Files\Content.IE5\FS2CVC44\setupUK[1].exe 182 13 MB
\System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141001.rbf
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18944.xml 136
8 MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19184.xml
135 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19214.xml
128 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19333.xml
109 65 MB \Documents and Settings\Derek
Jackson\My Documents\SymantecFiles\Symantec.REG
98 2 MB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\index.dat
93 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18974.xml
86 348 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\613D2VC4
86 348 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\UNAAY5PH
84 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1213\snapshot\_REGISTRY_MACHINE_SOFTWARE
83 344 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\2C5JVQ8Q
81 336 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\FS2CVC44
79 14 MB \Program Files\eBay\Turbo
Lister2\Update\VCSs_003.xml
74 5 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141006.rbf
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141144.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142835.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142752.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142239.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142836.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142238.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142751.dll
61 300 KB \Documents and Settings\Derek
Jackson\Desktop\ebayauctionpic\ebayedit\Thumbs.db
58 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141143.dll
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141062.msi
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0140980.rbf
53 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1188\snapshot\_REGISTRY_MACHINE_SOFTWARE
52 4 MB
\RECYCLER\S-1-5-21-1614895754-117609710-725345543-1004\Dc108\Update\Cat2VCS_000.xml

DJ

It is difficult to see what is going on as the Reports are scattered
over 8 days. It is easier to interpret reports from a single boot so
that you can see how one thing leads to another. I am editing those
parts of the error reports, which are not needed. I am also
reordering the reports into date/ time sequence.

There is evidence that the system is under pressure. What is the CPU
and how much RAM does your computer have? Right click on the My
Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Comments on Event Viewer Reports

Event ID: 10005 Date: 20/11/2008
Failure trying to run Symantec Live Update
Too much going on? Same error on 27/11/2008

Event ID: 10010 Date: 22/11/2008
Automatic Update failed
This may be because the Automatic Update Service has been disabled.
The Start Up type should be automatic.
http://support.microsoft.com/kb/896224

Event ID: 1000 Date: 23/11/2008
Relates to Turbo Lister.
What version are you trying to install?
Normal solution is to uninstall completely and reinstall.

Event ID: 1001 Date: 23/11/2008
Relates to Turbo Lister

Event ID: 7023 Date: 23/11/2008
If you are running Windows XP Home Edition this error can be
ignored.. What version of Windows XP is installed?

Event ID: 1002 Date: 25/11/2008
Hanging application BTHelpBrowser. Insufficient resources at time to
run (probably start) application.
You and I are BT Broadband Customers
This software takes a lot of resources and for me offers virtually
nothing, I have disabled it so that it no longer loads when the
computer boots.

Event ID: 10005 Date: 27/11/2008
Failure trying to run Symantec Live Update
Too much going on?

Event ID: 101 Date: 27/11/2008
Failure of Symantec Automatic Live Update
Linked to previous error.

Event ID: 1002 Date: 30/11/2008
Hanging Application Outlook Express.
Too much going on?

Many of these errors seem to be because your system probably is too
reliant on using the pagefile. The answer to the question above
concerning the Commit Charge probably will confirm my suspicion.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Click to expand...

DJintheUK · Dec 12, 2008

Gerry,
following most of the things you suggested I am happy to report the problem
is now solved. Not sure exactly which of your recommendations led to this
(which I'm sure isn't what a serious computer man wants to hear!), but
thankyou so much for your time.
Derek
--
DJintheUK

Gerry said:
Yes insufficient memory is clearly an issue. You need to increase it to
at least 512 mb. What is your computer make and model?

Without adding memory you need to reduce memory usage. Even with 512 mb
of RAM memory you would need to reduce usage to reduce system hangs and
resultant failures.

Norton (Symantec) is not a good choice for a computer with limited
resources. It makes too big demands. When does the subscription expire?
There are freeware alternatives making far less demands. I would use AVG
8.0 for anti-virus protection, Spybot S & D for anti-spyware and the
Windows Firewall.
http://free.avg.com/download?prd=afe
http://www.safer-networking.org/en/download/index.html

BT Help Browser -Disabling from Start Up The software is provided by
Motive Communications

A useful programme is Autoruns.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

With Autoruns you can uncheck an item, which disables it from starting,
or you can can right click an item and then delete it. If you uncheck
you can recheck to re-enable the item. It is a much safer approach than
editing the Registry. Another useful feature of the programme is that
you can right click an item and select Search Online to get information
about the item selected.

Your pagefile is set to 382 mb. Given the limited RAM I would increase
this to 638 mb. It has been set as 1.5 times RAM which is fine where
your starting point is more RAM.

How did you uninstall Turbo Lister. Did you do this using Add / Remove
Programs? The reason I ask that it would seem not all files were
removed.

Something to do which will improve performance.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,
firstly thanks for your time. The questions (in order I think)
AMD Athlon TM XP2000+
1.67 Ghz 256mb RAM

CPU usage:
Commit Charge Total 431444, Limit 630300, Peak 580320

Turbo Lister 2......have uninstalled it due to problems (possibly
following installing Windows SP3, no problems hitherto in using TL2
but can't be 100% that SP3 was the culprit), TL2 is properly
uninstalled now but all attempts at reinstalling produce the scenario
described in my first post above (error message).

Would love to disable BT help browser........know how to uninstall it
but not sure if this is the same as 'Disable' which I don't know how
to do.

Report from Defrag:
Volume (C
Volume size = 38.28 GB
Cluster size = 4 KB
Used space = 9.14 GB
Free space = 29.13 GB
Percent free space = 76 %

Volume fragmentation
Total fragmentation = 8 %
File fragmentation = 17 %
Free space fragmentation = 0 %

File fragmentation
Total files = 43,041
Average file size = 325 KB
Total fragmented files = 1,992
Total excess fragments = 10,438
Average fragments per file = 1.24

Pagefile fragmentation
Pagefile size = 382 MB
Total fragments = 1

Folder fragmentation
Total folders = 3,078
Fragmented folders = 78
Excess folder fragments = 568

Master File Table (MFT) fragmentation
Total MFT size = 64 MB
MFT record count = 46,344
Percent MFT in use = 71 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
286 18 MB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet
Files\Content.IE5\FS2CVC44\setupUK[1].exe 182 13 MB
\System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141001.rbf
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18944.xml 136
8 MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19184.xml
135 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19214.xml
128 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19333.xml
109 65 MB \Documents and Settings\Derek
Jackson\My Documents\SymantecFiles\Symantec.REG
98 2 MB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\index.dat
93 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18974.xml
86 348 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\613D2VC4
86 348 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\UNAAY5PH
84 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1213\snapshot\_REGISTRY_MACHINE_SOFTWARE
83 344 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\2C5JVQ8Q
81 336 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\FS2CVC44
79 14 MB \Program Files\eBay\Turbo
Lister2\Update\VCSs_003.xml
74 5 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141006.rbf
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141144.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142835.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142752.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142239.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142836.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142238.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142751.dll
61 300 KB \Documents and Settings\Derek
Jackson\Desktop\ebayauctionpic\ebayedit\Thumbs.db
58 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141143.dll
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141062.msi
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0140980.rbf
53 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1188\snapshot\_REGISTRY_MACHINE_SOFTWARE
52 4 MB
\RECYCLER\S-1-5-21-1614895754-117609710-725345543-1004\Dc108\Update\Cat2VCS_000.xml

DJ

It is difficult to see what is going on as the Reports are scattered
over 8 days. It is easier to interpret reports from a single boot so
that you can see how one thing leads to another. I am editing those
parts of the error reports, which are not needed. I am also
reordering the reports into date/ time sequence.

There is evidence that the system is under pressure. What is the CPU
and how much RAM does your computer have? Right click on the My
Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Comments on Event Viewer Reports

Event ID: 10005 Date: 20/11/2008
Failure trying to run Symantec Live Update
Too much going on? Same error on 27/11/2008

Event ID: 10010 Date: 22/11/2008
Automatic Update failed
This may be because the Automatic Update Service has been disabled.
The Start Up type should be automatic.
http://support.microsoft.com/kb/896224

Event ID: 1000 Date: 23/11/2008
Relates to Turbo Lister.
What version are you trying to install?
Normal solution is to uninstall completely and reinstall.

Event ID: 1001 Date: 23/11/2008
Relates to Turbo Lister

Event ID: 7023 Date: 23/11/2008
If you are running Windows XP Home Edition this error can be
ignored.. What version of Windows XP is installed?

Event ID: 1002 Date: 25/11/2008
Hanging application BTHelpBrowser. Insufficient resources at time to
run (probably start) application.
You and I are BT Broadband Customers
This software takes a lot of resources and for me offers virtually
nothing, I have disabled it so that it no longer loads when the
computer boots.

Event ID: 10005 Date: 27/11/2008
Failure trying to run Symantec Live Update
Too much going on?

Event ID: 101 Date: 27/11/2008
Failure of Symantec Automatic Live Update
Linked to previous error.

Event ID: 1002 Date: 30/11/2008
Hanging Application Outlook Express.
Too much going on?

Many of these errors seem to be because your system probably is too
reliant on using the pagefile. The answer to the question above
concerning the Commit Charge probably will confirm my suspicion.

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DJintheUK wrote:
Hope I don't get told off for posting too much.
Have left out repetitions as there were so many errors in total.
As it was a programme called Turbo Lister I was trying to download,
I presume the one that says tl.exe is the most relevant.
Thanks a lot,
DJ

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 20/11/2008
Time: 20:44:47
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
DCOM got error "The service did not respond to the start or control
request in a timely fashion. " attempting to start the service
LiveUpdate with arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 22/11/2008
Time: 08:20:32
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register
with DCOM within the required timeout.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000

Click to expand...

Click to expand...

Gerry · Dec 13, 2008

Derek

Thanks for letting me know your problem is sorted.

--

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DJintheUK said:
Gerry,
following most of the things you suggested I am happy to report the
problem is now solved. Not sure exactly which of your recommendations
led to this (which I'm sure isn't what a serious computer man wants
to hear!), but thankyou so much for your time.
Derek

Yes insufficient memory is clearly an issue. You need to increase it
to at least 512 mb. What is your computer make and model?

Without adding memory you need to reduce memory usage. Even with 512
mb of RAM memory you would need to reduce usage to reduce system
hangs and resultant failures.

Norton (Symantec) is not a good choice for a computer with limited
resources. It makes too big demands. When does the subscription
expire? There are freeware alternatives making far less demands. I
would use AVG
8.0 for anti-virus protection, Spybot S & D for anti-spyware and the
Windows Firewall.
http://free.avg.com/download?prd=afe
http://www.safer-networking.org/en/download/index.html

BT Help Browser -Disabling from Start Up The software is provided by
Motive Communications

A useful programme is Autoruns.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

With Autoruns you can uncheck an item, which disables it from
starting, or you can can right click an item and then delete it. If
you uncheck you can recheck to re-enable the item. It is a much
safer approach than editing the Registry. Another useful feature of
the programme is that you can right click an item and select Search
Online to get information about the item selected.

Your pagefile is set to 382 mb. Given the limited RAM I would
increase this to 638 mb. It has been set as 1.5 times RAM which is
fine where your starting point is more RAM.

How did you uninstall Turbo Lister. Did you do this using Add /
Remove Programs? The reason I ask that it would seem not all files
were removed.

Something to do which will improve performance.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp
to Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,
firstly thanks for your time. The questions (in order I think)
AMD Athlon TM XP2000+
1.67 Ghz 256mb RAM

CPU usage:
Commit Charge Total 431444, Limit 630300, Peak 580320

Turbo Lister 2......have uninstalled it due to problems (possibly
following installing Windows SP3, no problems hitherto in using TL2
but can't be 100% that SP3 was the culprit), TL2 is properly
uninstalled now but all attempts at reinstalling produce the
scenario described in my first post above (error message).

Would love to disable BT help browser........know how to uninstall
it but not sure if this is the same as 'Disable' which I don't know
how to do.

Report from Defrag:
Volume (C
Volume size = 38.28 GB
Cluster size = 4 KB
Used space = 9.14 GB
Free space = 29.13 GB
Percent free space = 76 %

Volume fragmentation
Total fragmentation = 8 %
File fragmentation = 17 %
Free space fragmentation = 0 %

File fragmentation
Total files = 43,041
Average file size = 325 KB
Total fragmented files = 1,992
Total excess fragments = 10,438
Average fragments per file = 1.24

Pagefile fragmentation
Pagefile size = 382 MB
Total fragments = 1

Folder fragmentation
Total folders = 3,078
Fragmented folders = 78
Excess folder fragments = 568

Master File Table (MFT) fragmentation
Total MFT size = 64 MB
MFT record count = 46,344
Percent MFT in use = 71 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
286 18 MB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet
Files\Content.IE5\FS2CVC44\setupUK[1].exe 182 13 MB
\System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141001.rbf
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18944.xml 136
8 MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19184.xml
135 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19214.xml
128 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_19333.xml
109 65 MB \Documents and Settings\Derek
Jackson\My Documents\SymantecFiles\Symantec.REG
98 2 MB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet
Files\Content.IE5\index.dat 93 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_18974.xml
86 348 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\613D2VC4
86 348 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\UNAAY5PH
84 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1213\snapshot\_REGISTRY_MACHINE_SOFTWARE
83 344 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\2C5JVQ8Q
81 336 KB \Documents and Settings\Derek
Jackson\Local Settings\Temporary Internet Files\Content.IE5\FS2CVC44
79 14 MB \Program Files\eBay\Turbo
Lister2\Update\VCSs_003.xml
74 5 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141006.rbf
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141144.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142835.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142752.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142239.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1206\A0142836.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1177\A0142238.dll
61 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1205\A0142751.dll
61 300 KB \Documents and Settings\Derek
Jackson\Desktop\ebayauctionpic\ebayedit\Thumbs.db
58 4 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1175\A0141143.dll
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0141062.msi
56 3 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1172\A0140980.rbf
53 20 MB \System Volume
Information\_restore{0BEFA35C-ECC0-4672-A364-C7090A002DBF}\RP1188\snapshot\_REGISTRY_MACHINE_SOFTWARE
52 4 MB
\RECYCLER\S-1-5-21-1614895754-117609710-725345543-1004\Dc108\Update\Cat2VCS_000.xml

DJ

It is difficult to see what is going on as the Reports are
scattered over 8 days. It is easier to interpret reports from a
single boot so that you can see how one thing leads to another. I
am editing those parts of the error reports, which are not needed.
I am also reordering the reports into date/ time sequence.

There is evidence that the system is under pressure. What is the
CPU and how much RAM does your computer have? Right click on the My
Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak?

Comments on Event Viewer Reports

Event ID: 10005 Date: 20/11/2008
Failure trying to run Symantec Live Update
Too much going on? Same error on 27/11/2008

Event ID: 10010 Date: 22/11/2008
Automatic Update failed
This may be because the Automatic Update Service has been disabled.
The Start Up type should be automatic.
http://support.microsoft.com/kb/896224

Event ID: 1000 Date: 23/11/2008
Relates to Turbo Lister.
What version are you trying to install?
Normal solution is to uninstall completely and reinstall.

Event ID: 1001 Date: 23/11/2008
Relates to Turbo Lister

Event ID: 7023 Date: 23/11/2008
If you are running Windows XP Home Edition this error can be
ignored.. What version of Windows XP is installed?

Event ID: 1002 Date: 25/11/2008
Hanging application BTHelpBrowser. Insufficient resources at time
to run (probably start) application.
You and I are BT Broadband Customers
This software takes a lot of resources and for me offers virtually
nothing, I have disabled it so that it no longer loads when the
computer boots.

Event ID: 10005 Date: 27/11/2008
Failure trying to run Symantec Live Update
Too much going on?

Event ID: 101 Date: 27/11/2008
Failure of Symantec Automatic Live Update
Linked to previous error.

Event ID: 1002 Date: 30/11/2008
Hanging Application Outlook Express.
Too much going on?

Many of these errors seem to be because your system probably is too
reliant on using the pagefile. The answer to the question above
concerning the Commit Charge probably will confirm my suspicion.

Open Disk Defragmenter and click on Analyse. Select View Report
and click on Save As and Save. Now find VolumeC.txt in your My
Documents Folder and post a copy. Do this before running Disk
Defragmenter as it is more informative.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

DJintheUK wrote:
Hope I don't get told off for posting too much.
Have left out repetitions as there were so many errors in total.
As it was a programme called Turbo Lister I was trying to
download, I presume the one that says tl.exe is the most relevant.
Thanks a lot,
DJ

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 20/11/2008
Time: 20:44:47
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
DCOM got error "The service did not respond to the start or
control request in a timely fashion. " attempting to start the
service LiveUpdate with arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 22/11/2008
Time: 08:20:32
User: NT AUTHORITY\SYSTEM
Computer: JACKSON
Description:
The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register
with DCOM within the required timeout.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000

Click to expand...

Click to expand...