Error message from ActiveSync

[Terry Pinnell]

I've suddenly started getting the following error while my WM 6.1
smartphone (HTC Touch Pro 2) is cradled via its USB cable,
referring to 'Support code 85010014'
http://dl.dropbox.com/u/4019461/AS-Problem.jpg

The error only seems to arise when Outlook 2002 is not running. As far as
I know, Outlook 2002 only runs when I start it to add an occasional task
or appointment, which is all I use it for.

I used Outlook 2002 > Help > Detect & Repair, but that doesn't seem to
have solved the problem.

Can anyone help to identify and fix this please?

I've also posted in microsoft.public.pocketpc.activesync

 

[Terry Pinnell]

ActiveSync uses Outlook. Locate scanpst on your machine and run it.

HTH

John

Thanks John, but although an experienced PC user I'm a complete Outlook
rookie. I found the program SCANPST.EXE but on running it asks for the
name and path of the PST file I want to scan. I haven't a clue, or why I
should want to scan it anyway. Can you clarify please?

I'm also seeing this message when I try to open AS:
"Synchronization cannot be started because you are not able to log on to
the network and access information."

 

[Terry Pinnell]

I use Outlook 2007 and sync it to my Blackberry Storm 2. I've found that
Outlook needs to be at least in the Systray area for ActiveSync to run
correctly.

PS: I also sync it to my ASUS PAL A639

Thanks Don. That squares with the fact that if I open Outlook 2002 that
irritating message doesn't appear. Yet this never used to be necessary.

The strange thing is that I've discovered that syncing (to my Touch Pro 2)
DOES still occur, despite the message!

 

[Terry Pinnell]

<snip>

">>ActiveSync uses Outlook. Locate scanpst on your machine and run it.

Not sure about the latter, but the .pst file will probably be at:

C:\documents and settings\username\local settings\application
data\microsoft\outlook\outlook.pst

adjust drive letter and username as required

Thanks John. Duly ran it but made no difference.