Error message found on Dr. Watson and what does it mean?

  • Thread starter Thread starter BOB
  • Start date Start date
B

BOB

Hi
I found the following error message:
Application exception occurred:
App: C:\Program Files\Internet
Explorer\IEXPLORE.EXE (pid=996)
When: 10/5/2003 @ 22:37:30.375
Exception number: c0000005 (access violation)
there was a lot more, like reams of stuff but I think
this is the most significant part. My question is how do
I decipher what it actually means and what do I do about
it. My computer acts a little strange at times and I'm
wondering if this might have somthing to do with it.
Thanks
Bob
 
Bob;

What it means is, Internet Explorer crashed.

If you do not have the symbols, old Doc Watson is
almost worthless. Like a gun with no ammo.
================
[[Dr. Watson can be made to generate more exacting information for debugging
purposes if the appropriate symbols are installed and the symbol search path
is set. To do this, you first need to copy the symbols from the Windows
CD-ROM into a new folder on your computer.]]

Symbols did not exist on my XP Home CD.
===============
The essential information that you want from drwtsn32.log is the
FAULT -> line and the subsequent Stack Back Trace under that.

FAULT ->70a96ca6 8a10 mov dl,[eax]
(0000000070a70000 - 0000000070ad5000: C:\WINDOWS\system32\SHLWAPI.dll
This implies the crash offset is shlwapi.dll + 00026ca6
=====================
How to Install Symbols for Dr. Watson Error Debugging
http://support.microsoft.com/default.aspx?scid=kb;en-us;141465

HOW TO: Use Rebase to Extract Symbols for DrWtSn32.exe
http://support.microsoft.com/default.aspx?scid=kb;en-us;258205#appliesto

Symbols can be acquired here:
Download Windows Symbol Packages
http://www.microsoft.com/whdc/ddk/debugging/symbolpkg.mspx#Windows symbol packages

=================
Also read DrWatson Help, there is a lot of info
there.
Start | Run | Type: drwtsn32 | OK
Click the Help button.
 
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