Error message - form can't be displayed

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Suddenly, I'm unable to enter contacts into my Outlook address book. I get
the following error message.

"Can't open this item. The form required to view this message cannot be
displaye. Contact your administrator."

I don't have an administrator as I am on a stand-alone computer.

Advice?
 
Use the following steps (this is a forms cache corruption problem... a
common problem in Outlook).

Go to Tools menu.
Click Options
Click the Other Tab.
Click Advanced Options
Click Custom Forms
Click Manage Forms
Click Clear Cache

Go back to Outlook and you should be fine.

--
Patricia DiGiacomo
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza
http://www.cardozasolutions.com
 
That took care of it! Thanks. (I've used Outlook for more than 10 years and
have never had this problem before.)
 
I'm having a similar problem. I've created some custom forms, saved them to
my personal forms library, but when I try to access them I get the error
message that the form I'm trying to access cannot be displayed. I tried
going through the steps you've outlined below to no avail. What is the next
step? (Background: I was able to access them up until a couple weeks ago
when my email account had to be recreated. I haven't been able to display
any custom forms, just the standard ones. I can create new forms - but once
created and published I can't bring them up again.)
 
I was having the same problem with several users not being able to open
custom forms and neither clearing the cache nor getting rid of it seemed to
consistently fix the problem. What did eventually work was to save the
custom form instead of trying to open it. Then go into Tools and select
Forms>Choose Form. In the "Look in" drop down box select "User Templates in
File System" and then click on Browse. Find the folder you saved the saved
the custom form in and click OK. That form should be listed. Click on it
and open it and it should open the correct way. If you then go back to
Tools>Forms>Publish Form As and Publish it to your personal forms library,
then all custom forms seem to open normally. It's worked for us anyway.
 
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