You Receive a "System Has Recovered from a Serious Error"
Message After Every Restart
This article applies to.
This article was previously published under Q317277
SYMPTOMS
If Windows XP restarts because of a serious error, the
Windows Error Reporting tool prompts you to report the
problem to Microsoft for troubleshooting purposes.
Windows may begin prompting you to report this
information every time you restart the computer, even if
no error occurred during the previous session. After this
problem begins to occur, you are prompted to send the
information after every restart, even if you choose not
to send the information.
CAUSE
This problem occurs because after a Minidump (or memory
dump) file is written, the paging file continues to have
a flag set that indicates that a memory dump file needs
to be written.
RESOLUTION
To resolve this problem, obtain the latest service pack
for Windows XP. For additional information, click the
following article number to view the article in the
Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
To resolve this problem, download the following file from
the Microsoft Download Center:
Download Q317277_wxp_sp1_x86_enu.exe now
Release Date: March 8, 2002
For additional information about how to download
Microsoft Support files, click the following article
number to view the article in the Microsoft Knowledge
Base:
119591 How to Obtain Microsoft Support Files from Online
Services
Microsoft scanned this file for viruses. Microsoft used
the most current virus-detection software that was
available on the date that the file was posted. The file
is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file. The English
version of this fix should have the following file
attributes or later:
Date Time Version Size File name
Platform
----------------------------------------------------------
--------------
25-Feb-2002 15:33 5.1.2600.31 1,842,688 Ntkrnlmp.exe
i386
25-Feb-2002 15:33 5.1.2600.31 1,897,856 Ntkrnlpa.exe
i386
25-Feb-2002 15:33 5.1.2600.31 1,870,848 Ntkrpamp.exe
i386
25-Feb-2002 15:33 5.1.2600.31 1,875,584 Ntoskrnl.exe
i386
25-Feb-2002 15:33 5.1.2600.31 5,721,984 Ntkrnlmp.exe
Itanium 64-bit
25-Feb-2002 15:33 5.1.2600.31 5,665,024 Ntoskrnl.exe
Itanium 64-bit
WORKAROUND
You can solve this problem by recreating the pagefile. To
recreate the pagefile, follow these steps:
Click Start.
Right-click My Computer.
Click Properties.
On the Advanced tab, in the Performance section, click
Settings.
In the Virtual Memory section, click Change.
For Paging file size for selected drive, click No Paging
File and then click Set.
Click Yes after the following warning appears:
If the paging file on volume X: has an initial size of
less than xx megabytes, then the system may not be able
to create a debugging information file if a STOP error
occurs. Continue anyway?
(X is the drive letter and xx is the amount of RAM
installed on your computer minus 1 megabyte.)
Click System Managed Size.
Click OK four times, and then restart the computer when
you are prompted.
For an alternative to this procedeure, see the following
Microsoft Knowledge Base article:
255205 How to Delete the Pagefile.sys File in Recovery
Console
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed at the beginning of
this article. This problem was first corrected in Windows
XP Service Pack 1.
