error message after exit

  • Thread starter Thread starter dino
  • Start date Start date
D

dino

I get an error message after exiting PowerPoint 2007. I have Office 2007. I
use XP OS. The error messages appears whether I had opened a presentation or
not. How does one fix this from happening?

Error signature--------
AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f
ModName: mso.dll ModVer: 12.06213.1000 ModStamp: 46eafebf
fDebug: 0 Offset: 00367efe
 
dino said:
I get an error message after exiting PowerPoint 2007. I have Office 2007.
I
use XP OS. The error messages appears whether I had opened a presentation
or
not. How does one fix this from happening?

Error signature--------
AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f
ModName: mso.dll ModVer: 12.06213.1000 ModStamp: 46eafebf
fDebug: 0 Offset: 00367efe
Click to expand...


have a look at this article http://support.microsoft.com/kb/942385/en-us
Even if your Offset-number is not mentioned I would give it a try
 
Thanks for the info I'll look it over and try a few things... If successful
or not I'll get back... thanks
-dino
 
What a wild goose chase that was Pio. None of the 15 KB articles you have to
look thru (to follow your advice) have anything to do with receiving an error
 
mudpuppy said:
What a wild goose chase that was Pio. None of the 15 KB articles you have
to
look thru (to follow your advice) have anything to do with receiving an
error
on closing the application - which I am experiencing too. Why give advice
when you don't know anything about fixing their problem?
Click to expand...


I didn't give the advice to look through 15 kB articles but to try Service
Pack 1 - even though this offset number is not mentioned the problem might
be solved with SP1. A lot of problems that aren't mentioned in any KB are
solved with Service Packs and it is much easier to try if the SPs for Office
fixes the problem than to find the exact cause of an error.
 
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