Error message 00213

  • Thread starter Thread starter Donna
  • Start date Start date
D

Donna

At any time while I am in the Internet, I suddenly get an
Internet Explorer Error, which says:
"Sorry, no information is available for the URL due to
Error (4402) - 2902
Error 00213
To allow updating click "yes" on the media installer to
further few the siet you cannot move forward with out
updating necessary file"

Note - the poor grammar above is not mine!

The only way to get rid of this is to use CTRL-ALT-DEL to
close the Internet. It happens several times during each
session and is becoming very frustrating. Any
suggestions?
 
No respectable co. would allow such bad spelling in an error message.

You probably have been hacked by some trojan/virus or parasites.

Run a full scan for virus with the latest definition table.

Rule out parasites.


Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

If you use a HOSTS file, beware of this new issue.
Ad-Aware has decided to include a new detection when scanning the HOSTS
file. This now creates a "Bad hosts file entry" in the log file generated at
the end of a scan. The best thing to do is to place a check in each entry,
right-click and select: "Add selection to ignorelist". Otherwise if you let
AWW "fix" these items it will trash the HOSTS file! Even if you have it
"locked" by [example] SpywareBlaster or Winpatrol. It does not return the
attributes and renames the HOSTS file incorrectly to hosts.


and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Additional link:
http://aumha.org/a/quickfix.htm

You may need this removal tool.
More: Complete list by variant with up-to-date information.
http://www.spywareinfo.com/~merijn/cwschronicles.html
More: Removal tool: http://www.spywareinfo.com/~merijn/files/CWShredder.exe

CWShredder - Tutorial
http://www.bleepingcomputer.com/forums/index.php?showtutorial=47

IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html (if your OS is Win2k or
XP)

Important: "So how did I get infected in the first place?"
http://forums.net-integration.net/index.php?showtopic=3051
====

What is running at start Up. Check the processes.
These sites will help identify any bad process.

Answers That Work
From our in-house database and provide guidance on the usefulness or not of
these programs, and removal procedures when recommended.
http://www.answersthatwork.com/Tasklist_pages/tasklist.htm

START-UP APPLICATIONS
http://www.pacs-portal.co.uk/startup_index.htm
The complete list
http://www.pacs-portal.co.uk/startup_pages/startup_all.php
 
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