Error mesage when opening a presentation.

  • Thread starter Thread starter Scott
  • Start date Start date
S

Scott

When opening this one presentation in Office XP gives me a
message Microsoft has encounter a problem and needs to
close. I changed the version to Office 2000 and it worked
fine. I reinstalled XP version back and the message comes
back. Other presentations work fine on this computer. If I
take the suspected bad presentation to another computer
with either XP or 2000 version it works fine. This has
happened before with other presentations in other
computers. Seems like there is something in these
presentations that are not compatible with some coputer
setup. Seems like there is a software conflict but I can't
put my finger on it. I tried to remove unecesary software
from the computer, downloaded patches and updates and
still no go.
 
[CRITICAL UPDATE - If you are using Office 2003, you should install this
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello Scott,

It's possible that you have the latest security patches installed for
Office XP but you don't have the same security patches installed for Office
2000.

Basically, the latest security patches will prevent PowerPoint from opening
any presentation if it detects a potential security exploit. If you have
the patch which blocks opening these presentations in PPT2002 but do not
have the corresponding security patch installed for PPT2000 that would
explain the behavior that you are encountering.

Since you can still open it up in PowerPoint 2000 there a couple of things
that you can try:

A) Round-Trip through HTML:
1) PPT2000: Save the presentation as *.HTML and close presentation.
2) PPT2000: Open up the *.HTML file in PowerPoint and save back as
"Presentation (*.ppt)"

B) Insert slides into new presentation (using default design):
1) PPT2000: File -> New (use default design)
2) PPT2000: Insert -> Slides from file (browse to problem presentation and
insert all slides)
3) PPT2000: File -> Save

C) Divide and conquer approach
1) PPT2000: Divide presentation into to several smaller presentations (e.g.
"slides01-10.ppt"; "slides11-20.ppt", etc.)
2) PPT2002: Try to open each of these smaller presentations in PPT2002, for
each presentation which still cannot be opened go back and repeat step1
dividing presentation into even smaller pieces.
3) Continue until you identify individual slides which cannot be opened in
PPT2002
4) Reassemble presentation in PPT2002 from segments than can be opened and
recreate in PPT2002 the slides which cannot be opened.

There are probably other approaches as well.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

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