Error installing SP2

  • Thread starter Thread starter John
  • Start date Start date
J

John

Hi

We have a Windows xp professional SP2 connected to a sbs 2003 server. I
noticed that I couldn't print any html emails in outlook 2003 lately (plain
text emails printed fine). As part of investigating this problem I noticed
that Internet Explorer will not run Window Update successfully also. As a
way to fix the above two problems I tried to reinstall SP2 from the Network
version of SP2 installation package, but the SP2 install after running for a
while says "An internal error occurred" and "Service Pack 2 installation did
not complete" which does not tell me much. What can I do from here to make
the SP2 setup to succeed?

Many Thanks

Regards
 
Was SP2 uninstalled prior to the attempt to reinstall it ?
SP2 installation issues are logged in %windir% svcpack.log
and setupapi.log

Was the system updating automatically, from WU, or from WSUS installed
on SBS 2003 ?

The printing issue may have resulted from a previous update.
The Windows Update issue can be diagnosed by opening the
WindowsUpdate.log located in %windir%.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
Sounds like OS corruption. Use WFP. Insert WinXP CD and at Run "sfc
/scannow". This will replace corrupt system files if it runs right. Otherwise
a repair may be in order. No use trying to install a service pack if system
files are hosed. It only takes one bad apple and there are thousands of
apples in Windows.
 
Hi

sp2 was not uninstalled before trying to reinstall. I did not realise sp2
could be uninstalled.

installation is via sp2 network install version which is downloaded on the
local disk.

Thanks

Regards

MowGreen said:
Was SP2 uninstalled prior to the attempt to reinstall it ?
SP2 installation issues are logged in %windir% svcpack.log
and setupapi.log

Was the system updating automatically, from WU, or from WSUS installed on
SBS 2003 ?

The printing issue may have resulted from a previous update.
The Windows Update issue can be diagnosed by opening the WindowsUpdate.log
located in %windir%.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Hi

We have a Windows xp professional SP2 connected to a sbs 2003 server. I
noticed that I couldn't print any html emails in outlook 2003 lately
(plain text emails printed fine). As part of investigating this problem I
noticed that Internet Explorer will not run Window Update successfully
also. As a way to fix the above two problems I tried to reinstall SP2
from the Network version of SP2 installation package, but the SP2 install
after running for a while says "An internal error occurred" and "Service
Pack 2 installation did not complete" which does not tell me much. What
can I do from here to make the SP2 setup to succeed?

Many Thanks

Regards
 
Hi

The svcpack.log ha sthe below last few lines before total failure. Any
ideas?

Thanks

Regards


324.016: CreateUninstall = 0,Directory = C:\WINDOWS\$NtServicePackUninstall$
428.469: AnalyzePhaseOne: used 229188 ticks
428.469: AnalyzeComponents: Hotpatch analysis disabled; skipping.
428.469: AnalyzeComponents: Hotpatching is disabled.
428.469: FindFirstFile c:\windows\$hf_mig$\*.*
436.453: AnalyzePhaseTwo used 5859 ticks
436.453: AnalyzePhaseThree used 0 ticks
436.453: AnalyzePhaseFive used 0 ticks
439.062: AnalyzePhaseSix used 2609 ticks
441.062: Trying CheckVLKForBlock again
441.750: Error: CheckVLKForBlock failed
441.766: Inventory complete: ReturnStatus=536741199, 400266 ticks
441.766: Num Ticks for invent : 400266
458.047: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
458.047: DoInstallation: Failed to unregistering spuninst.exe for recovery.
458.062: An internal error occurred.
462.922: Message displayed to the user: An internal error occurred.
462.922: User Input: OK
462.953: Service Pack 2 installation did not complete.
465.172: Message displayed to the user: Service Pack 2 installation did not
complete.
465.172: User Input: OK
465.172: Update.exe extended error code = 0x1ffe054f
465.172: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
 
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