Error installing SP2

  • Thread starter Thread starter John
  • Start date Start date
J

John

Hi

We have a Windows xp professional SP2 connected to a sbs 2003 server. I
noticed that I couldn't print any html emails in outlook 2003 lately (plain
text emails printed fine). As part of investigating this problem I noticed
that Internet Explorer will not run Window Update successfully also. As a
way to fix the above two problems I tried to reinstall SP2 from the Network
version of SP2 installation package, but the SP2 install after running for a
while says "An internal error occurred" and "Service Pack 2 installation did
not complete" which does not tell me much. What can I do from here to make
the SP2 setup to succeed?

Many Thanks

Regards
 
Was SP2 uninstalled prior to the attempt to reinstall it ?
SP2 installation issues are logged in %windir% svcpack.log
and setupapi.log

Was the system updating automatically, from WU, or from WSUS installed
on SBS 2003 ?

The printing issue may have resulted from a previous update.
The Windows Update issue can be diagnosed by opening the
WindowsUpdate.log located in %windir%.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
Sounds like OS corruption. Use WFP. Insert WinXP CD and at Run "sfc
/scannow". This will replace corrupt system files if it runs right. Otherwise
a repair may be in order. No use trying to install a service pack if system
files are hosed. It only takes one bad apple and there are thousands of
apples in Windows.
 
Hi

sp2 was not uninstalled before trying to reinstall. I did not realise sp2
could be uninstalled.

installation is via sp2 network install version which is downloaded on the
local disk.

Thanks

Regards

MowGreen said:
Was SP2 uninstalled prior to the attempt to reinstall it ?
SP2 installation issues are logged in %windir% svcpack.log
and setupapi.log

Was the system updating automatically, from WU, or from WSUS installed on
SBS 2003 ?

The printing issue may have resulted from a previous update.
The Windows Update issue can be diagnosed by opening the WindowsUpdate.log
located in %windir%.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Hi

We have a Windows xp professional SP2 connected to a sbs 2003 server. I
noticed that I couldn't print any html emails in outlook 2003 lately
(plain text emails printed fine). As part of investigating this problem I
noticed that Internet Explorer will not run Window Update successfully
also. As a way to fix the above two problems I tried to reinstall SP2
from the Network version of SP2 installation package, but the SP2 install
after running for a while says "An internal error occurred" and "Service
Pack 2 installation did not complete" which does not tell me much. What
can I do from here to make the SP2 setup to succeed?

Many Thanks

Regards
Click to expand...
Click to expand...
 
Hi

The svcpack.log ha sthe below last few lines before total failure. Any
ideas?

Thanks

Regards


324.016: CreateUninstall = 0,Directory = C:\WINDOWS\$NtServicePackUninstall$
428.469: AnalyzePhaseOne: used 229188 ticks
428.469: AnalyzeComponents: Hotpatch analysis disabled; skipping.
428.469: AnalyzeComponents: Hotpatching is disabled.
428.469: FindFirstFile c:\windows\$hf_mig$\*.*
436.453: AnalyzePhaseTwo used 5859 ticks
436.453: AnalyzePhaseThree used 0 ticks
436.453: AnalyzePhaseFive used 0 ticks
439.062: AnalyzePhaseSix used 2609 ticks
441.062: Trying CheckVLKForBlock again
441.750: Error: CheckVLKForBlock failed
441.766: Inventory complete: ReturnStatus=536741199, 400266 ticks
441.766: Num Ticks for invent : 400266
458.047: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
458.047: DoInstallation: Failed to unregistering spuninst.exe for recovery.
458.062: An internal error occurred.
462.922: Message displayed to the user: An internal error occurred.
462.922: User Input: OK
462.953: Service Pack 2 installation did not complete.
465.172: Message displayed to the user: Service Pack 2 installation did not
complete.
465.172: User Input: OK
465.172: Update.exe extended error code = 0x1ffe054f
465.172: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
 
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