Error Event

[Scott]

Hi, I receive this error/event fairly often. The copy
below is from my event viewer, I've looked at the
knowledge base articles but really can't tell what the
problem is. I know it has to due with my internet exp.
but how do I diagnose and solve the problem? Thanks.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 3/23/2004
Time: 1:32:46 PM
User: N/A
Computer:
Description:
Faulting application iexplore.exe, version 6.0.2800.1106,
faulting module unknown, version 0.0.0.0, fault address
0x08f8a649.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
0028: 30 30 2e 31 31 30 36 20 00.1106
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 38 66 fset 08f
0050: 38 61 36 34 39 0d 0a 8a649..

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

This is a fairly generic error for Internet Explorer and the crash is more a
symptom than a cause:

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com
Note: you should always be well backed up before running an application of
this type.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

You've already checked event viewer but you might want to look for other
errors that correspond in time with the error you've found.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft. *Before installing any drivers, be sure you are well backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore

 

[Scott]

Michael, thanks for a great explanation, I'll give it all
a try.

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

You're welcome, Scott, good luck.