Error Downloading iTunes 7.5

  • Thread starter Thread starter Lost
  • Start date Start date
L

Lost

Hi.
I hope someone can help. I have Windows XP (Home Edition) and have been
using an older version of iTunes. I have tried multiple times to download
the latest version (7.5). I run the application and then, each time, it gets
stuck on the Windows Installer (preparing to install). After several
minutes, I get the following error message: "msiexec.exe has encountered a
problem and needs to close. We are sorry for the inconvenience." Error
Signature, Event type: InPage Error
P1: c000009c P2: 00000003

Can anyone help? I want buy my husband an iPhone for Christmas, but need
the latest version of iTunes.
Thanks!!
 
Lost said:
Hi.
I hope someone can help. I have Windows XP (Home Edition) and have been
using an older version of iTunes. I have tried multiple times to download
the latest version (7.5). I run the application and then, each time, it
gets
stuck on the Windows Installer (preparing to install). After several
minutes, I get the following error message: "msiexec.exe has encountered
a
problem and needs to close. We are sorry for the inconvenience." Error
Signature, Event type: InPage Error
P1: c000009c P2: 00000003

Can anyone help? I want buy my husband an iPhone for Christmas, but need
the latest version of iTunes.
Thanks!!
Click to expand...

Go to the MS site and make sure you have all recent updates, especially your
MS Installer.

Cheers,
Jerry
 
Thanks, Jerry.
I did check for all updates and it said I was current. Do you have any
other thoughts?
 
Thanks, Jerry.

You were very helpful. Turns out my installer was corrupted. After
deinstalling and reinstalling, all is well.

Thanks, again!
 
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