ERROR CODE 0x800423F3

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G

Guest

Purchased a HP Pavillion a6013w w/ Windows Vista Home Premium loaded on it.
Added Windows Live One Care (WLOC) and uninstalled Norton a few days later.
Everything has been fine until about 2 weeks ago when a problem developed w/
WLOC update.
I began receiving error code 0x800423F3 for just about everything. My HP
Total advisor will not open now. I cannot get WLOC to reinstall properly. I
cannot perform a backup.
Just seems to be a great cluster **** that continues. When I go to Windows
support and they ask foir the product key but their system does not recognize
it and they want $60 for support.
I am dying here. Not a computer guru and I work from home.
Any suggestions???
 
Bruce,

The only thing that I can find on this error has to do with the Volume
Shadow Copy.

Try turning off the service 'Volume Shadow Copy' in the services console.

Then try to uninstall / re-install your WLOC.

Another option is to restore you computer a pervious Restore Point when you
know you machine was working properly.

Hope this helps,

OKuma
 
This may not be much help or comfort but call the onecare live tech support.
when I was running it they were very knowledgable and helpful. In my case i
had the wrong version of msxml. It requires 4, I had 6. In the long run I
uninstalled it on all machines because it was a resource hog. I am on
battery power often and it slowed system startup significantly.
 
Thanks. I have been on the phone w/ them for over 4 hours during past 2
days. We did everything. they took control of my PC and we attempted to
install/uninstall LOC about 6 times. No good. They have now copied numerous
error messages off my PC and are performing 'research'. they are to call me
again in the morning. Now, I cannot even perform a system restore to go to
an earlier point...keep getting same error message.
if this had only happened in the first 15 days after I bought the damn thing
I would've returned it to Walmart and got something else. ARGHH!!!
And the beat goes on.........................
once they determine the problem, I'll repost. (That is...if they can)
 
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