Error after installing BCM2007QFE-KB935569-FullFile-ENU.EXE

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G

Guest

Need some help solving issues with BCM & 2007 Office. Below string tells the
story. The posts from "Kingdom" were helpful, however I am facing a new
problem with an error message

"Error 1913: Could nut update
INI file C:\Windows\system32\maipisvc.inf. Verify that the file exists and
that you can access it."

I found the INI file and am able to access it. It looks like we are getting
strings from others who installed a new patch for Outlook (KB933493).

I have enstalled the patch as the Admin and I checked the INI file and it is
not marked as "Read only". Any new ideas??

Bigdawg said:
OK. It sounded good... But now I recieve an "Error 1913: Could nut update
INI file C:\Windows\system32\maipisvc.inf. Verify that the file exists and
that you can access it."
Click to expand...
I found the INI file and am able to access it. It looks like we are getting
strings from others who installed a new patch for Outlook (KB933493). Any new
Click to expand...
Ideas??


Kingdom said:
I found the answer to this, here is the KB article, there is a download link
for the patch in the article.

http://support.microsoft.com/kb/935569/en-us
Click to expand...
Was this post helpful to you?

Why should I rate a post?
 
Hi,
Could you please give some more details on the error message? For
example, where did the error message come up from, during installation of
QFE or opening files?
If it happened during installation, is it a Vista machine? (You mentioned
that you were running as admin, if it was on Vista, did you see the prompt
for continue action?)
Also could it be that outlook was still running when you tried to install
the QFE? Could you please see if reboot the machine this still happen?
Thanks.
 
Hi,
It is a Vista machine. Outlook was closed. I executed the file and the
error occured during install. I was offered a the option of "retry" or
"cancel". When I clicked "retry" it would not let me proceed. When I
canceled it unloaded the install. I have rebooted the machine 12 times and
no change. I have tried to revert to a restore point (which the machine
won't let me do) and I have tried unistalling BCM and It won't let me remove
it.
 
Hi,
Thanks for the detailed information. Could you please verify that when
installing the QFE, you get the Vista "User Account Control" dialog and
choose to continue?

And if this User Account Control dialog does not show up, could you
please try save the QFE down to your local disk, right click the QFE exe, and
choose to "run as administrator"? There is a possibility that the admin did
not really install at admin level on Vista machine due to specific UAC
settings. Thanks.
 
OK. I have followed your instruction. My rights are the same from desktop
to drive and am being allowed to exicute the file. (I could send a screen
shot if that will help.) Here is a list of error codes I am getting:

Level Date and Time Source Event ID Task Category
Information 4/18/2007 12:08:17 PM MsiInstaller 1035 None Windows Installer
reconfigured the product. Product Name: Business Contact Manager for Outlook
2007. Product Version: 3.0.6402.0. Product Language: 1033. Reconfiguration
success or error status: 1603.
Information 4/18/2007 12:08:17 PM MsiInstaller 11729 None Product: Business
Contact Manager for Outlook 2007 -- Configuration failed.
Information 4/18/2007 12:08:17 PM MsiInstaller 1036 None Windows Installer
installed an update. Product Name: Business Contact Manager for Outlook 2007.
Product Version: 3.0.6402.0. Product Language: 1033. Update Name: Update for
BCM V3. Installation success or error status: 1603.
Error 4/18/2007 12:08:17 PM MsiInstaller 1023 None Product: Business Contact
Manager for Outlook 2007 - Update 'Update for BCM V3' could not be installed.
Error code 1603. Additional information is available in the log file
C:\Users\BLeonard\AppData\Local\Temp\OHotfix\OHotfix(00013)_Msi.log.
Error 4/18/2007 12:08:15 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:12 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:11 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:10 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:09 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Information 4/18/2007 11:52:13 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 12:56 PM.
Information 4/18/2007 11:52:13 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 11:51:23 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 10:55:58 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 11:51 AM.
Information 4/18/2007 10:55:58 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 10:55:24 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 10:48:16 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 10:55 AM.
Information 4/18/2007 10:48:16 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 10:47:28 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 9:54:56 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 10:47 AM.
Information 4/18/2007 9:54:56 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 9:53:34 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 9:53:16
AM Microsoft-Windows-LoadPerf 1000 None Performance counters for the WmiApRpl
(WmiApRpl) service were loaded successfully. The Record Data in the data
section contains the new index values assigned to this service.
Information 4/18/2007 9:53:15
AM Microsoft-Windows-LoadPerf 1001 None Performance counters for the WmiApRpl
(WmiApRpl) service were removed successfully. The Record Data contains the
new values of the system Last Counter and Last Help registry entries.
Information 4/18/2007 9:52:38 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'MSSmallBusiness'.
Information 4/18/2007 9:52:38 AM MSSQL$MSSMLBIZ 17401 (2) Server resumed
execution after being idle 207 seconds: user activity awakened the server.
This is an informational message only. No user action is required.
Information 4/18/2007 9:50:53 AM SecurityCenter 1 None The Windows Security
Center Service has started.
Information 4/18/2007 9:50:31 AM WcesComm 1 None Windows Mobile legacy
device connectivity service started.
Information 4/18/2007 9:50:31 AM RapiMgr 1 None Windows Mobile legacy device
connectivity service started.
Information 4/18/2007 9:50:17 AM LiveUpdate Notice Service 0 None "The
description for Event ID 0 from source LiveUpdate Notice Service cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair
the component on the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

Service started
"
Information 4/18/2007 9:49:53
AM Microsoft-Windows-CertificateServicesClient 1 None Certificate Services
Client has been started successfully.
Information 4/18/2007 9:49:53 AM Microsoft-Windows-Winlogon 6000 None The
winlogon notification subscriber <UmRdpService> was unavailable to handle a
notification event.
Information 4/18/2007 9:49:53 AM Microsoft-Windows-Winlogon 6000 None The
winlogon notification subscriber <SessionEnv> was unavailable to handle a
notification event.
Information 4/18/2007 9:49:53
AM Microsoft-Windows-Winlogon 4101 None Windows license validated.
Information 4/18/2007 9:48:43
AM Microsoft-Windows-CertificateServicesClient 1 None Certificate Services
Client has been started successfully.
Information 4/18/2007 9:48:41 AM Microsoft-Windows-Search 1003 Search
service The Windows Search Service started.

Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9688 (2) Service Broker
manager has started.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9666 (2) The Database
Mirroring protocol transport is disabled or not configured.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9666 (2) The Service Broker
protocol transport is disabled or not configured.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 3408 (2) Recovery is
complete. This is an informational message only. No user action is required.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'tempdb'.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17136 (2) Clearing tempdb
database.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17126 (2) SQL Server is now
ready for client connections. This is an informational message; no user
action is required.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17199 (2) Dedicated
administrator connection support was not started because it is not available
on this edition of SQL Server. This is an informational message only. No user
action is required.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26048 (2) Server local
connection provider is ready to accept connection on [
\\.\pipe\MSSQL$MSSMLBIZ\sql\query ].
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26048 (2) Server local
connection provider is ready to accept connection on [
\\.\pipe\SQLLocal\MSSMLBIZ ].
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26018 (2) A self-generated
certificate was successfully loaded for encryption.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'msdb'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'model'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17663 (2) Server name is
'COWBERT\MSSMLBIZ'. This is an informational message only. No user action is
required.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 958 (2) The resource
database build version is 9.00.3042. This is an informational message only.
No user action is required.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'mssqlsystemresource'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 19030 (2) "SQL Trace ID 1
was started by login ""sa""."
Information 4/18/2007 9:48:36 AM Microsoft-Windows-WMI 5617 None Windows
Management Instrumentation Service subsystems initialized successfully
Information 4/18/2007 9:48:35 AM MSSQL$MSSMLBIZ 3454 (2) Recovery is writing
a checkpoint in database 'master' (1). This is an informational message only.
No user action is required.
Information 4/18/2007 9:48:35 AM Microsoft-Windows-WMI 5615 None Windows
Management Instrumentation Service started sucessfully
Information 4/18/2007 9:48:35 AM TOSHIBA Bluetooth Service 0 None "The
description for Event ID 0 from source TOSHIBA Bluetooth Service cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair
the component on the local computer.
 
Hi,
Sorry I cannot think of an obvious reason for the issue. Are there any
mail services/applications other than outlook running on your machine during
the time installing the QFE? Is it possible to stop those services and try
again?
Thanks.

Bigdawg said:
OK. I have followed your instruction. My rights are the same from desktop
to drive and am being allowed to exicute the file. (I could send a screen
shot if that will help.) Here is a list of error codes I am getting:

Level Date and Time Source Event ID Task Category
Information 4/18/2007 12:08:17 PM MsiInstaller 1035 None Windows Installer
reconfigured the product. Product Name: Business Contact Manager for Outlook
2007. Product Version: 3.0.6402.0. Product Language: 1033. Reconfiguration
success or error status: 1603.
Information 4/18/2007 12:08:17 PM MsiInstaller 11729 None Product: Business
Contact Manager for Outlook 2007 -- Configuration failed.
Information 4/18/2007 12:08:17 PM MsiInstaller 1036 None Windows Installer
installed an update. Product Name: Business Contact Manager for Outlook 2007.
Product Version: 3.0.6402.0. Product Language: 1033. Update Name: Update for
BCM V3. Installation success or error status: 1603.
Error 4/18/2007 12:08:17 PM MsiInstaller 1023 None Product: Business Contact
Manager for Outlook 2007 - Update 'Update for BCM V3' could not be installed.
Error code 1603. Additional information is available in the log file
C:\Users\BLeonard\AppData\Local\Temp\OHotfix\OHotfix(00013)_Msi.log.
Error 4/18/2007 12:08:15 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:12 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:11 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:10 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:09 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Information 4/18/2007 11:52:13 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 12:56 PM.
Information 4/18/2007 11:52:13 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 11:51:23 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 10:55:58 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 11:51 AM.
Information 4/18/2007 10:55:58 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 10:55:24 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 10:48:16 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 10:55 AM.
Information 4/18/2007 10:48:16 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 10:47:28 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 9:54:56 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 10:47 AM.
Information 4/18/2007 9:54:56 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 9:53:34 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 9:53:16
AM Microsoft-Windows-LoadPerf 1000 None Performance counters for the WmiApRpl
(WmiApRpl) service were loaded successfully. The Record Data in the data
section contains the new index values assigned to this service.
Information 4/18/2007 9:53:15
AM Microsoft-Windows-LoadPerf 1001 None Performance counters for the WmiApRpl
(WmiApRpl) service were removed successfully. The Record Data contains the
new values of the system Last Counter and Last Help registry entries.
Information 4/18/2007 9:52:38 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'MSSmallBusiness'.
Information 4/18/2007 9:52:38 AM MSSQL$MSSMLBIZ 17401 (2) Server resumed
execution after being idle 207 seconds: user activity awakened the server.
This is an informational message only. No user action is required.
Information 4/18/2007 9:50:53 AM SecurityCenter 1 None The Windows Security
Center Service has started.
Information 4/18/2007 9:50:31 AM WcesComm 1 None Windows Mobile legacy
device connectivity service started.
Information 4/18/2007 9:50:31 AM RapiMgr 1 None Windows Mobile legacy device
connectivity service started.
Information 4/18/2007 9:50:17 AM LiveUpdate Notice Service 0 None "The
description for Event ID 0 from source LiveUpdate Notice Service cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair
the component on the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

Service started
"
Information 4/18/2007 9:49:53
AM Microsoft-Windows-CertificateServicesClient 1 None Certificate Services
Client has been started successfully.
Information 4/18/2007 9:49:53 AM Microsoft-Windows-Winlogon 6000 None The
winlogon notification subscriber <UmRdpService> was unavailable to handle a
notification event.
Information 4/18/2007 9:49:53 AM Microsoft-Windows-Winlogon 6000 None The
winlogon notification subscriber <SessionEnv> was unavailable to handle a
notification event.
Information 4/18/2007 9:49:53
AM Microsoft-Windows-Winlogon 4101 None Windows license validated.
Information 4/18/2007 9:48:43
AM Microsoft-Windows-CertificateServicesClient 1 None Certificate Services
Client has been started successfully.
Information 4/18/2007 9:48:41 AM Microsoft-Windows-Search 1003 Search
service The Windows Search Service started.

Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9688 (2) Service Broker
manager has started.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9666 (2) The Database
Mirroring protocol transport is disabled or not configured.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9666 (2) The Service Broker
protocol transport is disabled or not configured.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 3408 (2) Recovery is
complete. This is an informational message only. No user action is required.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'tempdb'.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17136 (2) Clearing tempdb
database.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17126 (2) SQL Server is now
ready for client connections. This is an informational message; no user
action is required.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17199 (2) Dedicated
administrator connection support was not started because it is not available
on this edition of SQL Server. This is an informational message only. No user
action is required.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26048 (2) Server local
connection provider is ready to accept connection on [
\\.\pipe\MSSQL$MSSMLBIZ\sql\query ].
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26048 (2) Server local
connection provider is ready to accept connection on [
\\.\pipe\SQLLocal\MSSMLBIZ ].
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26018 (2) A self-generated
certificate was successfully loaded for encryption.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'msdb'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'model'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17663 (2) Server name is
'COWBERT\MSSMLBIZ'. This is an informational message only. No user action is
required.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 958 (2) The resource
database build version is 9.00.3042. This is an informational message only.
No user action is required.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'mssqlsystemresource'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 19030 (2) "SQL Trace ID 1
was started by login ""sa""."
Information 4/18/2007 9:48:36 AM Microsoft-Windows-WMI 5617 None Windows
Management Instrumentation Service subsystems initialized successfully
Information 4/18/2007 9:48:35 AM MSSQL$MSSMLBIZ 3454 (2) Recovery is writing
a checkpoint in database 'master' (1). This is an informational message only.
No user action is required.
Information 4/18/2007 9:48:35 AM Microsoft-Windows-WMI 5615 None Windows
Management Instrumentation Service started sucessfully
Information 4/18/2007 9:48:35 AM TOSHIBA Bluetooth Service 0 None "The
description for Event ID 0 from source TOSHIBA Bluetooth Service cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair
the component on the local computer.

Nanjuan(MSFT) said:
Hi,
Thanks for the detailed information. Could you please verify that when
installing the QFE, you get the Vista "User Account Control" dialog and
choose to continue?

And if this User Account Control dialog does not show up, could you
please try save the QFE down to your local disk, right click the QFE exe, and
choose to "run as administrator"? There is a possibility that the admin did
not really install at admin level on Vista machine due to specific UAC
settings. Thanks.
Click to expand...
Click to expand...
 
Nanjuan,
Thank you for working on this. There are no other mail services running
other than outlook. Should I uninstall BCM and try to reinstall? I'd like
to try using this for my business but am tired of office apps hanging and the
neat little error dialog box when I start Word, Excel, PowerPoint, or
Publisher.

The error box title says "BCM Office Addin" and the dialog says "Office
application version does not match."

If I go to the COM Addin management of the application, it says

Location: C:\Program Files\Microsoft Small Business\Business Contact
Manager\BcmHistoryAddin.dll
Load Behavior: Not loaded. A runtime error occurred during the loading of
the COM Add-in.


Nanjuan(MSFT) said:
Hi,
Sorry I cannot think of an obvious reason for the issue. Are there any
mail services/applications other than outlook running on your machine during
the time installing the QFE? Is it possible to stop those services and try
again?
Thanks.

Bigdawg said:
OK. I have followed your instruction. My rights are the same from desktop
to drive and am being allowed to exicute the file. (I could send a screen
shot if that will help.) Here is a list of error codes I am getting:

Level Date and Time Source Event ID Task Category
Information 4/18/2007 12:08:17 PM MsiInstaller 1035 None Windows Installer
reconfigured the product. Product Name: Business Contact Manager for Outlook
2007. Product Version: 3.0.6402.0. Product Language: 1033. Reconfiguration
success or error status: 1603.
Information 4/18/2007 12:08:17 PM MsiInstaller 11729 None Product: Business
Contact Manager for Outlook 2007 -- Configuration failed.
Information 4/18/2007 12:08:17 PM MsiInstaller 1036 None Windows Installer
installed an update. Product Name: Business Contact Manager for Outlook 2007.
Product Version: 3.0.6402.0. Product Language: 1033. Update Name: Update for
BCM V3. Installation success or error status: 1603.
Error 4/18/2007 12:08:17 PM MsiInstaller 1023 None Product: Business Contact
Manager for Outlook 2007 - Update 'Update for BCM V3' could not be installed.
Error code 1603. Additional information is available in the log file
C:\Users\BLeonard\AppData\Local\Temp\OHotfix\OHotfix(00013)_Msi.log.
Error 4/18/2007 12:08:15 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:12 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:11 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:10 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Error 4/18/2007 12:08:09 PM MsiInstaller 11913 None Product: Business
Contact Manager for Outlook 2007 -- Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that you
can access it.
Information 4/18/2007 11:52:13 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 12:56 PM.
Information 4/18/2007 11:52:13 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 11:51:23 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 10:55:58 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 11:51 AM.
Information 4/18/2007 10:55:58 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 10:55:24 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 10:48:16 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 10:55 AM.
Information 4/18/2007 10:48:16 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 10:47:28 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 9:54:56 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

The next run has been scheduled to occur at approximately 10:47 AM.
Information 4/18/2007 9:54:56 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Automatic LiveUpdate has terminated.
Information 4/18/2007 9:53:34 AM Automatic LiveUpdate
Scheduler 101 Scheduler Events Information Level: success

Scheduler launched Automatic LiveUpdate.
Information 4/18/2007 9:53:16
AM Microsoft-Windows-LoadPerf 1000 None Performance counters for the WmiApRpl
(WmiApRpl) service were loaded successfully. The Record Data in the data
section contains the new index values assigned to this service.
Information 4/18/2007 9:53:15
AM Microsoft-Windows-LoadPerf 1001 None Performance counters for the WmiApRpl
(WmiApRpl) service were removed successfully. The Record Data contains the
new values of the system Last Counter and Last Help registry entries.
Information 4/18/2007 9:52:38 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'MSSmallBusiness'.
Information 4/18/2007 9:52:38 AM MSSQL$MSSMLBIZ 17401 (2) Server resumed
execution after being idle 207 seconds: user activity awakened the server.
This is an informational message only. No user action is required.
Information 4/18/2007 9:50:53 AM SecurityCenter 1 None The Windows Security
Center Service has started.
Information 4/18/2007 9:50:31 AM WcesComm 1 None Windows Mobile legacy
device connectivity service started.
Information 4/18/2007 9:50:31 AM RapiMgr 1 None Windows Mobile legacy device
connectivity service started.
Information 4/18/2007 9:50:17 AM LiveUpdate Notice Service 0 None "The
description for Event ID 0 from source LiveUpdate Notice Service cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair
the component on the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

Service started
"
Information 4/18/2007 9:49:53
AM Microsoft-Windows-CertificateServicesClient 1 None Certificate Services
Client has been started successfully.
Information 4/18/2007 9:49:53 AM Microsoft-Windows-Winlogon 6000 None The
winlogon notification subscriber <UmRdpService> was unavailable to handle a
notification event.
Information 4/18/2007 9:49:53 AM Microsoft-Windows-Winlogon 6000 None The
winlogon notification subscriber <SessionEnv> was unavailable to handle a
notification event.
Information 4/18/2007 9:49:53
AM Microsoft-Windows-Winlogon 4101 None Windows license validated.
Information 4/18/2007 9:48:43
AM Microsoft-Windows-CertificateServicesClient 1 None Certificate Services
Client has been started successfully.
Information 4/18/2007 9:48:41 AM Microsoft-Windows-Search 1003 Search
service The Windows Search Service started.

Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9688 (2) Service Broker
manager has started.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9666 (2) The Database
Mirroring protocol transport is disabled or not configured.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 9666 (2) The Service Broker
protocol transport is disabled or not configured.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 3408 (2) Recovery is
complete. This is an informational message only. No user action is required.
Information 4/18/2007 9:48:38 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'tempdb'.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17136 (2) Clearing tempdb
database.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17126 (2) SQL Server is now
ready for client connections. This is an informational message; no user
action is required.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 17199 (2) Dedicated
administrator connection support was not started because it is not available
on this edition of SQL Server. This is an informational message only. No user
action is required.
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26048 (2) Server local
connection provider is ready to accept connection on [
\\.\pipe\MSSQL$MSSMLBIZ\sql\query ].
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26048 (2) Server local
connection provider is ready to accept connection on [
\\.\pipe\SQLLocal\MSSMLBIZ ].
Information 4/18/2007 9:48:37 AM MSSQL$MSSMLBIZ 26018 (2) A self-generated
certificate was successfully loaded for encryption.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'msdb'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'model'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17663 (2) Server name is
'COWBERT\MSSMLBIZ'. This is an informational message only. No user action is
required.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 958 (2) The resource
database build version is 9.00.3042. This is an informational message only.
No user action is required.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 17137 (2) Starting up
database 'mssqlsystemresource'.
Information 4/18/2007 9:48:36 AM MSSQL$MSSMLBIZ 19030 (2) "SQL Trace ID 1
was started by login ""sa""."
Information 4/18/2007 9:48:36 AM Microsoft-Windows-WMI 5617 None Windows
Management Instrumentation Service subsystems initialized successfully
Information 4/18/2007 9:48:35 AM MSSQL$MSSMLBIZ 3454 (2) Recovery is writing
a checkpoint in database 'master' (1). This is an informational message only.
No user action is required.
Information 4/18/2007 9:48:35 AM Microsoft-Windows-WMI 5615 None Windows
Management Instrumentation Service started sucessfully
Information 4/18/2007 9:48:35 AM TOSHIBA Bluetooth Service 0 None "The
description for Event ID 0 from source TOSHIBA Bluetooth Service cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair
the component on the local computer.

Nanjuan(MSFT) said:
Hi,
Thanks for the detailed information. Could you please verify that when
installing the QFE, you get the Vista "User Account Control" dialog and
choose to continue?

And if this User Account Control dialog does not show up, could you
please try save the QFE down to your local disk, right click the QFE exe, and
choose to "run as administrator"? There is a possibility that the admin did
not really install at admin level on Vista machine due to specific UAC
settings. Thanks.

:

Hi,
It is a Vista machine. Outlook was closed. I executed the file and the
error occured during install. I was offered a the option of "retry" or
"cancel". When I clicked "retry" it would not let me proceed. When I
canceled it unloaded the install. I have rebooted the machine 12 times and
no change. I have tried to revert to a restore point (which the machine
won't let me do) and I have tried unistalling BCM and It won't let me remove
it.


:

Hi,
Could you please give some more details on the error message? For
example, where did the error message come up from, during installation of
QFE or opening files?
If it happened during installation, is it a Vista machine? (You mentioned
that you were running as admin, if it was on Vista, did you see the prompt
for continue action?)
Also could it be that outlook was still running when you tried to install
the QFE? Could you please see if reboot the machine this still happen?
Thanks.

:

Need some help solving issues with BCM & 2007 Office. Below string tells the
story. The posts from "Kingdom" were helpful, however I am facing a new
problem with an error message

"Error 1913: Could nut update
INI file C:\Windows\system32\maipisvc.inf. Verify that the file exists and
that you can access it."

I found the INI file and am able to access it. It looks like we are getting
strings from others who installed a new patch for Outlook (KB933493).

I have enstalled the patch as the Admin and I checked the INI file and it is
not marked as "Read only". Any new ideas??

:

OK. It sounded good... But now I recieve an "Error 1913: Could nut update
INI file C:\Windows\system32\maipisvc.inf. Verify that the file exists and
that you can access it."

I found the INI file and am able to access it. It looks like we are getting
strings from others who installed a new patch for Outlook (KB933493). Any new
Ideas??


:

I found the answer to this, here is the KB article, there is a download link
for the patch in the article.

http://support.microsoft.com/kb/935569/en-us


:

I am experiencing the same problem. My PC is preloaded with Vista Business
and Office 2007 full version with BCM. I receive the same errors every time
I open .ppt, .doc. & .xls files.

:

I suddenly started getting a error dialog box when I start Word, Excel,
PowerPoint, or Publisher. The error box title says "BCM Office Addin" and the
dialog says "Office application version does not match."

If I go to the COM Addin management of the application, it says

Location: C:\Program Files\Microsoft Small Business\Business Contact
Manager\BcmHistoryAddin.dll
Load Behavior: Not loaded. A runtime error occurred during the loading of
the COM Add-in.

Any advice on this error?
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