Error 732.your computer and the remote computer can not

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Guest

hello
not sure if this is the right place to post this message.
My daughter just had her computer reformatted .since then when she tries to
connect to the internet (dialup, internal modem) she gets this error message:
Error 732.your computer and the remote computer can not agree on ppp control
protocols
can anyone please help?
my daughter is running xp pro ..nortons 2006 AV.
any help will be greatly appreciated .thankyou.
Regards
Alan.
 
try to connect to another ISP, if the problem persists you can deduce that
the problem from the ISP. otherwise, it's a default configuration problem.
 
ok thankyou for your reply ..
i forgot to mention that after about 4 attempts my daughter gets
connection.. does that narrow it down a bit ? wat can i do to fix ?
 
Gibraltar said:
hello
not sure if this is the right place to post this message.
My daughter just had her computer reformatted .
Click to expand...

Reformatting a drive leaves it blank and without an operating system.
since then when she tries to
connect to the internet (dialup, internal modem) she gets this error
message:
Error 732.your computer and the remote computer can not agree on ppp
control
protocols
Click to expand...

If she is using some proprietary dial-up software, like AOL's, then she
might have to reinstall it or call them about not getting connected. If she
is using the Windows dialer, check the properties of the dial-up connectoid
defined in the Network applet in Control Panel. Sounds like you didn't set
it up like before.
can anyone please help?
Click to expand...

Since you are paying this ISP for connectivity, what did they say when you
called them?
 
Gibraltar said:
ok thankyou for your reply ..
i forgot to mention that after about 4 attempts my daughter gets
connection.. does that narrow it down a bit ? wat can i do to fix ?
Click to expand...


This is a problem related to the ISP. Sometimes, there can
be a mismatch between the modem sending protocol used by
the computer and the protocols that are available for use
in the ISP's modem pool. ISP's do need to set aside some of
their receiving modems for the lesser used protocols and
older protocols.
 
hi everyone

thankyou all for your replies. im not seeing my daughter until tomorrow
(tuesday 13th) i will re-set everything again and if still no good will
contact her server Telstra. your notes are a great help ..will point me in
the right direction now.
i will post back tomorrow evening .
again ,thankyou all for your Replies, very much appreciated.
 
Hi All

the problem on my daughters computer seems to be fixed.
it was trying to sign in via Msn messenger .since i changed that ,it seems
to be connecting ok through Default connection.dont know if that was just a
coincidence or what, but i want to thank you all for your time and help.
thanks again.
Regards,
 
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