error 5 when installing new software

  • Thread starter Thread starter Judy
  • Start date Start date
J

Judy

bought Sony DVD-RW and trying to install SOFTWARE to
RECORD, keep getting messages that "make sure you have
permission to modify file C:\config.Msi .... can anyone
tell me what the issue is as I DO have permissions set
to "FULL CONTROL"... rebooted system... 4 programs on the
CD accompanying DVD drive... two installed fine.. now
the "record" software and one other.. will not... H E L
P..somebody, I'm a newbie at this.. Judy
 
Error 5 is "access denied". If you have full permissions on the file, the
first question I'd ask is "Is the installed running in your context?". If
you open the task manager and "show processes for all users" you should be
able to see which user the installer is running as. If it's running as you,
I'd recommend trying Sony's support site. If it's running as a different
user, make sure that the user has access to the file. If that user is
SYSTEM, giving the Administrators group access will do the trick.
 
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