Error 1720 Product: Windows XP Embedded Tools SP1 -- Error 1720.There is a problem with this Windows

  • Thread starter Thread starter Pieter
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Pieter

Hello Group,

I have a bizare problem with installing the embedded tools.
During the installation process The folling message appears:
" Product: Windows XP Embedded Tools SP1 -- Error 1720.There is a problem
with this Windows Installer package. A script required for this install to
complete could not be run. Contact your support personnel or package vendor.
"

In the setup wizard the action seems to be : 'Writing installtime to
registery'

From then eventviewer I got the folling information : "Custom action
WriteInstallTimeToRegistry script error -2147024769, : Line 1549, Column
5,"

I extracted the custom actionactionscript en looked at line 1549.


' Create a Windows Script Host 'Shell' object
' for registry key manipulation functionality
Set oShellObject = CreateObject( g_szShellProgID )

This seems to be the problem but I don't know what it is.

In the MSI install log I don't get any information about this problem
 
Sorry I closed the previous message to soon:

This is in the MSI log.

WriteRegistryValues: Key: \SOFTWARE\Microsoft\Windows Embedded, Name:
ContextHelpFile, Value: CompHelp.chm
WriteRegistryValues: Key: \SOFTWARE\Microsoft\Windows Embedded, Name:
ContextHelpIndex, Value: CompHelp.dat
Action 14:22:59: RollbackWriteInstallTimeToRegistry. Rolling back the
writing of InstallTime to registry
Action 14:22:59: WriteInstallTimeToRegistry. Writing InstallTime to registry
DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError
Internal Error 2835. ErrorIcon, SetupError
Error 1720.There is a problem with this Windows Installer package. A script
required for this install to complete could not be run. Contact your support
personnel or package vendor. Custom action WriteInstallTimeToRegistry
script error -2147024769, : Line 1549, Column 5,
MSI (s) (1C:18) [14:23:00:663]: Product: Windows XP Embedded Tools SP1 --
Error 1720.There is a problem with this Windows Installer package. A script
required for this install to complete could not be run. Contact your support
personnel or package vendor. Custom action WriteInstallTimeToRegistry
script error -2147024769, : Line 1549, Column 5,

Before the installer is preforming a rollback I noticed in de registry that
the install datetime is not written to the hklm\software\microsoft\windows
embedded. On a other computer the installation is working fine.

Does someone has a tip what to do?

TIA

Pieter
 
PEBKAC.

I found the solution. Not only installing the Script Host 5.6. But also
reboot when you told to do so.

Thanks

Pieter

Pieter said:
Sorry I closed the previous message to soon:

This is in the MSI log.

WriteRegistryValues: Key: \SOFTWARE\Microsoft\Windows Embedded, Name:
ContextHelpFile, Value: CompHelp.chm
WriteRegistryValues: Key: \SOFTWARE\Microsoft\Windows Embedded, Name:
ContextHelpIndex, Value: CompHelp.dat
Action 14:22:59: RollbackWriteInstallTimeToRegistry. Rolling back the
writing of InstallTime to registry
Action 14:22:59: WriteInstallTimeToRegistry. Writing InstallTime to
registry
DEBUG: Error 2835: The control ErrorIcon was not found on dialog
SetupError
Internal Error 2835. ErrorIcon, SetupError
Error 1720.There is a problem with this Windows Installer package. A
script required for this install to complete could not be run. Contact
your support personnel or package vendor. Custom action
WriteInstallTimeToRegistry script error -2147024769, : Line 1549, Column
5,
MSI (s) (1C:18) [14:23:00:663]: Product: Windows XP Embedded Tools SP1 --
Error 1720.There is a problem with this Windows Installer package. A
script required for this install to complete could not be run. Contact
your support personnel or package vendor. Custom action
WriteInstallTimeToRegistry script error -2147024769, : Line 1549, Column
5,

Before the installer is preforming a rollback I noticed in de registry
that the install datetime is not written to the
hklm\software\microsoft\windows embedded. On a other computer the
installation is working fine.

Does someone has a tip what to do?

TIA

Pieter


Pieter said:
Hello Group,

I have a bizare problem with installing the embedded tools.
During the installation process The folling message appears:
" Product: Windows XP Embedded Tools SP1 -- Error 1720.There is a problem
with this Windows Installer package. A script required for this install
to complete could not be run. Contact your support personnel or package
vendor. "

In the setup wizard the action seems to be : 'Writing installtime to
registery'

From then eventviewer I got the folling information : "Custom action
WriteInstallTimeToRegistry script error -2147024769, : Line 1549, Column
5,"

I extracted the custom actionactionscript en looked at line 1549.


' Create a Windows Script Host 'Shell' object
' for registry key manipulation functionality
Set oShellObject = CreateObject( g_szShellProgID )

This seems to be the problem but I don't know what it is.

In the MSI install log I don't get any information about this problem
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