Error 1619 when installing antispyware beta

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Guest

When I try to install the program I get an error.

When I run the exe after downloading it I see a window with a splash screen
that says Microsoft AntiSpyware beta Setup and I get a box that says
something like
"Microsoft Antispyware beta is preparing the InstallShield Wizard, which
will guide you though..." etc etc. I get a status bar in that box and see
"Checking operating system version" then I see " Configuring windows
installer"

Then I get an error box that says "This installation package could not be
opened. Verify that the package exists and that you can access it, or contact
the application vendor to verify that this is a valid Windows Installer
package."

I have searched on that phrase and have found that it is Windows Installer
Error 1619. The few references I have seen for that error suggest that you
upgrade to the latest service pack for windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;316309

My OS is Windows XP with service pack 2 and I have automatic updates on, I
have also went to "Windows Update" and made sure I had all the updates
available.

I have downloaded it several times using different methods, each time I get
a file that is 6,700 kb in size and I get the same error every time.

I am using an account that has Admin powers.

Any help would be appreciated

Woody
 
Hello Woody:

This is what Alan sugesst
There's a fairly simple way to get around a problem with installations that
seem to be broken. Download and install the Windows Installer Clean Up
utility
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe).

Launch the app, select Microsoft AntiSpyware and press Enter. Doing so will
remove all Windows Installer files associated with MSAS and allow you to
reinstall the app, which should solve the problem this time.

NOTE: DO NOT loose this app, it comes in handy when you have to reinstall
or update an app that can't be reinstalled or updated properly. I had to use
this when I tried to update MS Office and a failed installation caused the
..msi files associated with Office to be removed, causing WindowsUpdate to
fail. After running the app I was able to reinstall Office and update it
without problem



See if this solution help you, try. and report back the results.

Engel
 
Engel said:
Hello Woody:

This is what Alan sugesst
There's a fairly simple way to get around a problem with installations that
seem to be broken. Download and install the Windows Installer Clean Up
utility
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe).

Launch the app, select Microsoft AntiSpyware and press Enter. Doing so will
remove all Windows Installer files associated with MSAS and allow you to
reinstall the app, which should solve the problem this time.

NOTE: DO NOT loose this app, it comes in handy when you have to reinstall
or update an app that can't be reinstalled or updated properly. I had to use
this when I tried to update MS Office and a failed installation caused the
.msi files associated with Office to be removed, causing WindowsUpdate to
fail. After running the app I was able to reinstall Office and update it
without problem



See if this solution help you, try. and report back the results.

Engel
Click to expand...


When I run msicuu2.exe I get a different error.

I get a box that is labeled "Installer Information"
It says "Error 1324. The folder path 'Program Files' contains an invalid
character"

It has a "OK" button, when I push it a get another box labeled "Fatal Error"
It says "Installation ended prematurely because of an error"
It has a "OK" button also, when I click it the box closes and nothing else
happens.
 
Download and install Ccleªner
http://www.ccleaner.com/download124.asp

Reboot to Safe Mode

Please ensure you are doing this under a Administrator accºunt

Clear prefetch files by going to Start menu and Run and typing

prefetch

and then click OK.

Prefetch files are there to help programs load/open quicker but they will be
replaced in prefetch when they are used agªin.
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html


Delete Cookies and Temp Files.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to
Start and Run and type

%temp%

and clear that fºlder.


Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
then press scan for issues, Repair any fºund.

HOW TO Enable Hidden Files
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

Empty your IE cache and your other temporary file folders.
eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
Settings\Temp (the path to your temp folder will change depending on your
name) - sometimes programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectories).
http://www.mvps.org/winhelp2002/delcache.htm

Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.

1. Goto Start Menu then Add/Remove Progrªms

Select Microsoft Antispyware and press Remºve

2. Goto C:/drive > Program Files and delete the MSAS fºlder

3. Goto Start Menu then search and select all files and folder's Search for
these files and delete them (They will be in system32)

gcUnCompress.dll
GCCollection.dll
hashlib.dll

4. Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
then press scan for issues, Repair any fºund.


Rebººt

Then Visit Microsoft's site and Download MSAS again and choose to save
file NOT run it from MS. After download run setup

http://www.microsoft.com/athome/security/spyware/software/default.mspx




Subject: RE: I can't activate realtime agents. 10/8/2005 8:24 PM PST
By: AndyManchesta In: microsoft.private.security.spyware.announcements

The following was recently posted by Andy Manchesta:

You may need to delete the MSAS folder in program files and run a registry
cleaner like Ccleaner after removing it from add/remove screen to fully
remove all traces of MS Antispy if it is a damaged installatiºn.

Before doing that it may be a good idea to run a couple of other scanners to
be sure there isnt malware problem's on the pc

Can you try these :

Ewido Security Suite:

Download Ewido scªn

http://www.ewido.net/en/download/

*When installing, under "Additional Options" uncheck "Install background
guard" and "Install scan via context menu".
*Run Ewido. From the main ewido screen, click on update in the left menu,
then click the Start update buttºn.
*After the update finishes (the status bar at the bottom will display
"Update successful")

Now scan with Ewido. Click on the Scanner button in the left menu, then
click on Complete System Scan. This scan can take quite a while to run.

Once its started scanning it will display an alert window when it finds any
infected files, when you see this first alert check the boxes "Perform action
with all infections" and "Create encrypted backup" before clicking on ºk

When the scan finishes, If ewido finds anything in the scan click on "Save
Report". This will create a text file. Save to desktop or c:drive incase you
need to post it bªck.

While I posting Ewido does say its a 14 day free trial but it still works
fine after the trial has expired, All it does after the 14 days is stop the
real time protection and auto updates but I never advise that to be enabled
at setup anyway as it can interfere with other real time protection programs
plus the updates can be done manually anytime you wish so it may be usefull
to keep it incase you need to use it again in the future.


Next run the Housecall online virus scan located ªt:

http://housecall.trendmicro.com/housecall/start_corp.asp

Follow the prompts to scan your hard drive for viruses. Select the
"Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your cºmputer

If that fails to help things let us know and we can try fully removing MSAS
and all its files/folders & Registry entries then do a fresh instªll.

Regards

Try again Woody

Engel
 
No luck yet, I tried everything you wrote above except the "Ewido Security
Suite", I didnt grab it since I already scanned my system with three
different spyware programs(Adware, Spybot, and Yahoo Anti-spy) and only found
a few tracking cookies that I needed to remove.


No viruses were found with either the Housecall scanner or the PC Anti-Virus
by Computer Associates that I always use.


The Ccleaner found a few misc items but they didnt look like they were a
cause of my problem but I fixed them anyway just to be sure.


I already knew about cleaning out temp files, prefetch, and caches. I had
already tried that when I first had the problem.


You said to look for and delete these files in the system32 folder

gcUnCompress.dll
GCCollection.dll
hashlib.dll

They were not there. For that matter I do not have a MSAS folder in my
Program Files folder and Microsoft Antispyware is not listed in my add/remove
program list. The installer never gets far enough to do any of those things
and this is the first time I have tried to install it.


PS even thou I cant run msicuu2.exe without getting an error I can unzip it
and then run miscuu.exe directly from that. When I do it does not list
Microsoft Antispyware as one of the programs it can modify. When I do unzip
the msicuu2.exe and I click on the msciuu.msi file I get the same error 1619.


On thing I havent tried yet that I have seen suggested other places is to
make a new user profile with admin abilities and try installing it from
there. I will post again if that works or not.
 
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