J
John
I installed Outlook 2000 on the E: drive (partition) of
my Windows XP Professional computer and tried to
configure my email account for the internet. When I got
done with the configuration my account was configured for
Workgroup or Corporate. I tried to fix the configuration
in Outlook > Tools > Options > Mail Delivery tab >
Reconfigure Mail Support button > Internet Only radio
button. This started the Windows Installer and asked for
the Office 2000 CD. I inserted the CD and selected Open,
then got the following error message:
Error 1317: An error occurred while attempting to create
the directory E:\Program Files
The E:\Program Files directory already exists. I next
tried Start > Settings > Control Panel > Add or Remove
Programs > Microsoft Office 2000 Professional and
selected to Repair Office. I got the same error 1317
message. I then tried Removing Office. The msiexec.exe
process was running at 100% CPU for about 10 minutes,
then the computer froze. I ended the task and checked my
Office installation. I can open all Office products
except Outlook. When I try to open Outlook the Windows
Installer starts and eventually gives me the same Error
1317 message.
I looked in the registry for the path to Outlook.exe and
found the following path:
E:\PROGRA~1\MICROS~1\Office\OUTLOOK.EXE
Could this shorten 'Program Files' path name be causing
the error? Does anyone have any ideas or suggestions on
how to resolve this issue?
Thanks,
John
my Windows XP Professional computer and tried to
configure my email account for the internet. When I got
done with the configuration my account was configured for
Workgroup or Corporate. I tried to fix the configuration
in Outlook > Tools > Options > Mail Delivery tab >
Reconfigure Mail Support button > Internet Only radio
button. This started the Windows Installer and asked for
the Office 2000 CD. I inserted the CD and selected Open,
then got the following error message:
Error 1317: An error occurred while attempting to create
the directory E:\Program Files
The E:\Program Files directory already exists. I next
tried Start > Settings > Control Panel > Add or Remove
Programs > Microsoft Office 2000 Professional and
selected to Repair Office. I got the same error 1317
message. I then tried Removing Office. The msiexec.exe
process was running at 100% CPU for about 10 minutes,
then the computer froze. I ended the task and checked my
Office installation. I can open all Office products
except Outlook. When I try to open Outlook the Windows
Installer starts and eventually gives me the same Error
1317 message.
I looked in the registry for the path to Outlook.exe and
found the following path:
E:\PROGRA~1\MICROS~1\Office\OUTLOOK.EXE
Could this shorten 'Program Files' path name be causing
the error? Does anyone have any ideas or suggestions on
how to resolve this issue?
Thanks,
John