error: 0x80240022 when trying to update

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Guest

I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
 
Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
 
I have tried it, unfortunately the flaw remain.
thank you for your help.


Steve Dodson said:
Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
Click to expand...
Click to expand...
 
I am getting the same error, the proposed solution from Steve Dodson also
failed for me.

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1.1185.0
Signature version: 1.0.0.0

Windows XP Home
Version 2002
Service Pack 2
 
Same problem here with Windows 2000 with SP4.

I am behind a proxy server, but it did work with Beta1 Antispyware.
 
Can you post the last section of your windowsupdate.log at
%systemroot%\windowsupdate.log?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
willing wang said:
I have tried it, unfortunately the flaw remain.
thank you for your help.


Steve Dodson said:
Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
Click to expand...
Click to expand...
 
David Slowik said:
Same problem here with Windows 2000 with SP4.

I am behind a proxy server, but it did work with Beta1 Antispyware.
Click to expand...

I'm also having the same problem, and also behind a proxy server. I suspect
that WD does not utilize the proxy settings to make the connection, thus it
cannot reach the update server. In the previous version, the proxy login will
prompt up whenever MS Antispyware is trying to update.

Is there any custom way to set the network connections
 
steve,
I have resolved it. I have read the log,and gotten the key.
COM+ event system was disabled,so the BITS can't run properly.

thank you very much.
 
willing wang said:
I upgraded windows defender beta2 from microsoft antispyware beta1.When I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The wrong
diskette is in the drive.Insert %2 (volume serial number: %3) into drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
 
Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




Steve Dodson said:
Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
Click to expand...
Click to expand...
 
You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit enter.

--

Karvie Lee said:
Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




Steve Dodson said:
Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Andre Da Costa said:
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
Click to expand...
Click to expand...
 
Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.


Bill Sanderson MVP said:
You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit enter.

--

Karvie Lee said:
Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




Steve Dodson said:
Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
Click to expand...
Click to expand...
 
I solved the problem by going to windows update, downloaded and installed the
high-priority update for Definition Update 1.14.1436.4 for BETA Windows
Defender (KB915597).

Karvie Lee said:
Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.


Bill Sanderson MVP said:
You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit enter.

--

Karvie Lee said:
Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




:

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update: 0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number: %3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
Click to expand...
Click to expand...
 
That's an available, manual way to get updates. Did you also apply all
other offered high-priority updates?

Updates within the program go via AutoUpdate. Sometimes there's a
prerequisite which you might need to get via WindowsUpdate before the
automatic updates will work.



--

Karvie Lee said:
I solved the problem by going to windows update, downloaded and installed
the
high-priority update for Definition Update 1.14.1436.4 for BETA Windows
Defender (KB915597).

Karvie Lee said:
Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.


Bill Sanderson MVP said:
You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit
enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




:

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware
beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update:
0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number:
%3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
Click to expand...
Click to expand...
 
Thanks for your explanation.

Yes, besides Definition Update, I also downloaded and installed all other
high priority updates offered in Windows Update.

Bill Sanderson MVP said:
That's an available, manual way to get updates. Did you also apply all
other offered high-priority updates?

Updates within the program go via AutoUpdate. Sometimes there's a
prerequisite which you might need to get via WindowsUpdate before the
automatic updates will work.



--

Karvie Lee said:
I solved the problem by going to windows update, downloaded and installed
the
high-priority update for Definition Update 1.14.1436.4 for BETA Windows
Defender (KB915597).

Karvie Lee said:
Thanks Bill.

I have completed step 1 - 5 but I still receive the error message of
0x80240022 after reinstalling WD. Please advise.


:

You can do this a little more simply:

do start, run

then cut and paste the command from (3) below, into that box, and hit
enter.

--

Hi Steve,

Would you please advise the specific steps for the following?

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

Thanks a lot.




:

Andre,



Can you try this?



1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and
Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD



Let me know if that works for you.



--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to
this
message are best directed to the newsgroup/thread from which they
originated.
Yes, also getting this on Server 2003.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

message
I upgraded windows defender beta2 from microsoft antispyware
beta1.When
I
updated definitions,a message appeared
"windows defender was unable to complete the update:
0x80240022.The
wrong
diskette is in the drive.Insert %2 (volume serial number:
%3)
into
drive
%1"

Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1185.0
Signature Version: 1.0.0.0

Windows server 2003 5.2.3790 Service Pack 1 Build 3790
AMD processor
Click to expand...
Click to expand...
Click to expand...
 
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