EpsonStylus 760 Strange Print Problem - Help !

  • Thread starter Thread starter Phil Hampson
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Phil Hampson

Hi
I have an Epson Stylus 760 on my WIN98SE PC which has developed a
strange problem. It started when I was trying to compile a holiday
planning document and copying info. into my doc from Internet.
It now prints normal text documents OK but documents which contain
certain formatings cause words or whole lines to print incorrectly.
The words & lines are unrecognizable but look like characters with
very small font, possibly as superscript.
Examples of formatting which cause this distortion of the following
characters and the line below are Bookmarks, Hypertext
Table print OK but produce the same distortion of the text inside all
the cells if I shade just one cell.
I have produce several test document which show these distortion and
all print OK to a different old printer I have.
Photos printed on this printer now also show distortions. both in
terms of colour and colour striations across the photo.

The problem seemed like a Printer Driver to me but I have reinstalled
the Drivers both from my CD and from the Epson Web Site but this has
not solved the problem.

I have scanned my PC with NAV but nothing is detected.

Any idea anyone ?

Phil
 
It also strikes me as a driver issue. Something looks like it got
corrupted, but I'm not sure what. You may need to do a really clean
install of the Epson drivers. Epson may be able to provide a list of
all the driver components, or you may have a previous installation log
to look at. I would remove every entry and see if that resolves it on
reinstallation.

I know that Epson drivers can sometimes leave parts behind from older
installs that can interfere with a new install.

I had a similar weirdness when trying to print something from an older
version of Word Perfect last week. AT first I thought it was just some
strange dashed lines, but upon very close observation, I realized I was
looking at the text of the document in about 1 point type! I was amazed
it was all there and readable with a magnifier.

For me, a reboot resolved the problem, however

Art
 
Thanks for comments Art

I removed the 2 Epson programs showing in the Windows list ( Printer
SW & Printer USB Driver ) before doing the driver reinstall.
I also tried using the utility on their CD to uninstall but still the
same when I reinstalled. Cannot think of any other way to check for
residual components,
I have asked for help from Epson, using their E-Mail Support, but not
yet received a reply.
One recent thought is that their drivers may make use of a WIN98 DLL
file which has become corrupt and which is not being replaced by the
reinstall.
It would be nice to find someone with a Stylus 760 printer so that I
can send them ( or they send me ) a .PRN file which I or they have
generated from a "Bad" DOC file and put this on their or my print
queue. This would confirm if the fault is in the print file generated
by the Printer Driver or with the printer itself.

I have checked my very small print word/lines and they look like part
of characters rather than whole, very small characters.

It is interesting that the problem seemed to start ( maybe
coincidental ) that the problem started after I was cutting and
pasting text from a web site into my holiday document.

Phil
 
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