Epson UK engineer coming - how do I get him to replace printer...

  • Thread starter Thread starter Si
  • Start date Start date
S

Si

After one too many clogs with my 915, I wrote a two page letter to Epson
demanding either i) a refund of the purchase cost or ii) a replacement.

Well, after a long drawn out conversation today they've insisted on sending
round an Engineer.

I explained that he'd have to have some ink with him as I'd just exhausted
mine doing head cleans and wasn't prepared to shell out on a new cart until
the printer was fixed. The Epson chap said that their engineers don't carry
ink with them, so they'd post a cart to me...hopefully it will arrive before
their engineer does....

No doubt the engineer will get it printing again..., so my question is this:
Knowing that once he's driven 10 miles away down the road, it will clog
again,...what tactic should I employ to get him to replace my printer short
of bribing him?

Si.
 
No doubt the engineer will get it printing again..., so my question is this:
Knowing that once he's driven 10 miles away down the road, it will clog
again,...what tactic should I employ to get him to replace my printer short
of bribing him?
Click to expand...

1- Remove the cartridges.
2- Warm up some honey until it's liquid.
3- Liquid honey in seringe
4- Inject a tiny drop in the little holes where the ink from the cartridge goes.
5- Cooling honey will turn back into goo
6- Put cartridges back on for a couple of hours, remove them before engineer
arrives.
7- If the engineer can get the ink to flow again, give him a kiss from me.
(you did ask)
 
In my opinion don't do anything. Let the engineer see the printer, I suppose
he will determine what it's going wrong.
 
Si said:
After one too many clogs with my 915, I wrote a two page letter to
Epson demanding either i) a refund of the purchase cost or ii) a
replacement.

Well, after a long drawn out conversation today they've insisted on
sending round an Engineer.

I explained that he'd have to have some ink with him as I'd just
exhausted mine doing head cleans and wasn't prepared to shell out on
a new cart until the printer was fixed. The Epson chap said that
their engineers don't carry ink with them, so they'd post a cart to
me...hopefully it will arrive before their engineer does....

No doubt the engineer will get it printing again..., so my question
is this: Knowing that once he's driven 10 miles away down the road,
it will clog again,...what tactic should I employ to get him to
replace my printer short of bribing him?

Si.
Click to expand...

By using the 'cleaning' cycle you are merely exacerbating the problem - all
the 'cleaning' cycle does is waste ink. For future reference, please read
the below: -

By 'cleaning' the printheads you are merely exacerbating the problem. All
the 'cleaning' cycle does is lay down more ink, on top of what's already
there, and makes the issue worse. You now have two choices: -

1) Take an empty cartridge, one of each colour, and fill with Windolene.
Replace the carts you have in there with the Windolene carts and alternate
running cleaning cycles/nozzle checks until the paper comes out clean. When
the paper is clean, remove the Windolene carts and replace with BRAND NEW
ones - do NOT, under any circumstances, replace the ones you removed.

Print a nozzle check. If you don't see anything on the paper, run one
cleaning cycle, to get the ink flowing, and try a nozzle test again. That
should be all that's needed. You shouldn't need to run any more than two
cleaning cycles to get things going again.

2) If you don't wish to fill your own carts, there are a number of
outlets that offer cleaning carts. Just Google for 'inkjet cleaning
cartridges' - you're bound to find a myriad of companies selling them.
Simply replace your existing carts with the cleaning ones and proceed as
above.

Running a cleaning cycle can use as much as a fifth of a cartridge. It
should be used very sparingly - after all, ink is, obviously, money!
 
Yianni said:
In my opinion don't do anything. Let the engineer see the printer, I suppose
he will determine what it's going wrong.


--
Click to expand...

FYI, the engineer arrived at almost 8pm (he did ring to say he'd be late to
give him his due), 2 days into a new job, without the diagnostic software.

He was therefore unable to do any more than I would have done with a head
clean - so he replaced the printer.....

....with a REFURB.

Disgusting for a 7 month old printer.

Si.
 
He was therefore unable to do any more than I would have done with a head
clean - so he replaced the printer.....

...with a REFURB.
Click to expand...

A fair enough solution. Think the refurbished printer as yours repaired.
This way the company solve one of the two visits instead. Possibly the
refurbished printer is someone else broken printer.

--
 
Yianni said:
A fair enough solution. Think the refurbished printer as yours repaired.
This way the company solve one of the two visits instead. Possibly the
refurbished printer is someone else broken printer.

--
Click to expand...

Except only now, 24 hours later, the refurb is clogging. First the black, so
I cleaned the heads. Did a nozzle check, black ok, but now light magenta
buggered.

Two page letter going off to Epson Monday.

Si.
 
Jon O'Brien said:
Do you have central heating? If so, how dry is the air? Is the printer
near a radiator?

Jon.
Click to expand...


Yes we do have central heating, but the printer is over 2 metres away from
the rad.

Si.
 
Yes we do have central heating, but the printer is over 2 metres away
from the rad.
Click to expand...

The fact that some people suffer continuous clogging and others never do
makes me think that environmental conditions play a part in this. I've
never had the problem but my small office has a small window permanently
open so that, despite also having a radiator in there, the humidity level
is reasonably high. I'm also in the UK, so you know how damp the air can
be!

The air in houses with CH is usually drier than Sahara air, I'm told, so
getting some moisture into the air could be the answer. As a test, try
keeping a bowl of water in the room, making sure it never dries out
completely. The larger the surface area of the water the better. If you're
worried about it spilling, fold up some cloth in the bowl and make sure
it's always good and soggy. If that improves things, you might consider
getting a humidifier, either an electronic one or the type you hang on a
radiator. Your furniture and sinuses will thank you, too!

Jon.
 
Jon O'Brien said:
The fact that some people suffer continuous clogging and others never do
makes me think that environmental conditions play a part in this. I've
never had the problem but my small office has a small window permanently
open so that, despite also having a radiator in there, the humidity level
is reasonably high. I'm also in the UK, so you know how damp the air can
be!

The air in houses with CH is usually drier than Sahara air, I'm told, so
getting some moisture into the air could be the answer. As a test, try
keeping a bowl of water in the room, making sure it never dries out
completely. The larger the surface area of the water the better. If you're
worried about it spilling, fold up some cloth in the bowl and make sure
it's always good and soggy. If that improves things, you might consider
getting a humidifier, either an electronic one or the type you hang on a
radiator. Your furniture and sinuses will thank you, too!

Jon.
Click to expand...

Cheers,

I'll look into it.

Si.
 
Si said:
Except only now, 24 hours later, the refurb is clogging. First the black, so
I cleaned the heads. Did a nozzle check, black ok, but now light magenta
buggered.

Two page letter going off to Epson Monday.
Click to expand...
How, if, are you turning the printer on and off?

If switched off at the wall socket or a distribution block then the
printer is almost guaranteed to clog. Depending on what other software
you have running on your machine and how or if it talks to the ports on
it, leaving the printer on permanently can also cause it to clog. Always
switch it off when not used, and only at the front panel switch. Also,
when unused, get a non-porous dust cover form the printer.

I have left my Epson 1270 for six or seven months (over a UK summer) in
this condition and, although I expected a clog when it was next powered
up, a nozzle check showed it was perfectly clear.
 
Kennedy McEwen said:
How, if, are you turning the printer on and off?

If switched off at the wall socket or a distribution block then the
printer is almost guaranteed to clog. Depending on what other software
Click to expand...

Only ever turned off on the front panel, covered with a dust cover nightly.

Si.
 
Except only now, 24 hours later, the refurb is clogging. First the black,
so
I cleaned the heads. Did a nozzle check, black ok, but now light magenta
buggered.
Click to expand...

This is not fair...
Just a thought. The new printer had new cartridges? By experience I nave
noticed two problems with epson printers. Either the cleaning pump don't
work at all (or not well) especialy in new models, or you came accross
counterfeit cartridges, see this photo
http://inkjet.myservice.gr/temp/CounterfeitEpsons.jpg .

You have the facility the engineer to visit your home/office. Ask again for
a replacement, when the engineer replace the printer, print in his/her eyes
30-40 pages full of color (image) in 360dpi (draft/economy mode). Even if
you consume half the cartridges, this way you will know that all would go
well in future. With this test you will be about 95% sure that the printer
is ok.
 
I suggest you read the conditional phrase that you so conveniently
snipped from that quote!
Click to expand...

Whoops! Sorry!

I was scanning messages a bit /too/ fast it seems.

Jon.
 
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