Epson Stylus photo R300 usb printer problem

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Guest

Spec: win XP SP2, Athlon 2800+, 1 gig DDR Ram, 200gig HD

I've recently developed a problem with my Epson Stylus Photo R300 printer
which I cannot solve. When I turn the printer on I get the new hadrware
detected wizard start up, and I am told that there is a problem with USB
Printer support. The printer is either recognised as a USB mass storage
device, or not recognised at all. I've tried uninstalling and reinstalling
the driver. I've downloaded the latest drivers from the epson website, but
get the same problem.

I've tried removing the printer from the 'printers and faxes' option of the
start menu. I also clicked File and purged the R300 driver from my system. I
then unplugged the printer from the computer, rebooted and tried reinstalling
the driver. Same problem !

Any suggestions would be gratefully received.
 
Yes it has a card reader - no cards in it at the moment.

do you mean a complete uninstall of XP or just the printer?

I've tried a complete uninstall of the printer. I then unplugged the printer
and USB cable - reinstalled the driver and follwed the manufacturer's
instalation procedure. As soon as I plug in the USB cable and switch on the
printer the 'new Hardware Wizard' begins and identifes the printer as
'unknown device' and the installation fails to ercognise the printer.

Any suggestions what to try next?
 
You should install the software BEFORE connecting the printer to the PC...
exactly as set out in the second link I already gave you.
 
I di follow both links in the order you gave them.

I ran cleanspl.exe and removed any remnants of printer drivers.

I then follwed the instruction given in the second link - exactly as printed.

I downloaded the latest drivers from the Epsom website.

I rebooted and installed the software BEFORE commecting the printer to my PC

At the appropriate prompt I plugged in the USB cable, turned on the printer
(the only USB device connected to my compter)

And GUESS WHAT !!!!! It still didn't work.

The New Hardware Wizard immediately recognised the printer as a 'USB
Composite Device' which it then told me wasn't working properly.

The Epson driver failed to recognise the USB post and installed the printer
to LPT 1. If I then switch this to USB port 1 in the printer properties for
the R300 printer it still won't print via USB

Any suggestions as to what I should try next?

Thanks
 
I currently use an Epson R300M (Just has an optional color LCD, no other
differences from an R300.)

Uninstall The R300 and use Epsons clean up utility. Check the registry for
any additional Epson R300 entries that were not removed. Use the current
version of the driver available on the Epson website, or down load the
appropriate patches. (Or both)
Uninstall the USB subsystem if you do not use a USB keyboard and mouse.
Reboot with the printer disconnected. Expect to have the XP install CD(s)
available (if needed). Usually the CD(s) are not needed. Allow the USB
system to be detected by Plug & Pray, and the needed drivers installed. (If
you have an uncommon MBD support chipset, you may need to install chipset
specific drivers for the USB subsystem. If so, follow whatever proceedure is
appropriate for your MBD.

Once the USB port and controller drivers are added and recognized, and the
system is stable, Reboot.

Install the R300 drivers, and connect the printer per Epsons instructions
when told to do so.

Normally,. this cures the problem you mentioned.

My installed driver version 5.51
Port USB001 Virtual Printer port for USB EPSON Stylus Photo R300 Series
Bi directional printing is enabled.

An oddity is that the name for the Epson memory card slot and the drive
letter may change. Tis seems to be because a Brother all in one printer is
installed, and also has a built in card reader.
 
Sounds like my problem, which i have solved on my laptop but not my desktop.
That is because all usb ports on the pc are "hubs" rather than a direct
connection to/from the printer. If you have such a" dedicated" usb port,
uninstall everything to do with the printer,turn off pc,connect printer both
power on and usb, turn on pc,cancel any 'found new hardware' screens and
install the printer again. good luck.
 
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