Epson Stylus 880 - SURegCreateKey Failed on Install - Can't Print- Help

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J

John

I just installed an epson stylus 880 using the latest driver (6.0cA),
which I got from epson's site, on the parallel port of a win98(se)
system. At the end of the install, this message appeared:

Erum\BIOS\*PNP0400\00
SURegCreateKey failed
Epson Printer Utility Setup high speed port driver couldn't be
installed. However you can print without any trouble by using the port.

Nonsense! And what port?

The printer, which I got from a friend, seems okay. The self-test
worked, showing only the need to calibrate and maybe change the ink.
But it won't print documents or photos.

At first, I got a communication error. So I checked the cable and it's
tight. I read some messages about this problem and tried these
suggestions, but they didn't work:
- unchecking high speed printing
- checking print directly to printer instead of to the print spool
(this produced a spool32 error)
- unchecking individual and all items in the print monitor

If anyone can provide some help, I'd appreciate it.

John
 
John said:
I just installed an epson stylus 880 using the latest driver (6.0cA), which
I got from epson's site, on the parallel port of a win98(se) system. At
the end of the install, this message appeared:

Erum\BIOS\*PNP0400\00
SURegCreateKey failed
Epson Printer Utility Setup high speed port driver couldn't be installed.
However you can print without any trouble by using the port.

Nonsense! And what port?

The printer, which I got from a friend, seems okay. The self-test worked,
showing only the need to calibrate and maybe change the ink.
But it won't print documents or photos.

At first, I got a communication error. So I checked the cable and it's
tight. I read some messages about this problem and tried these
suggestions, but they didn't work:
- unchecking high speed printing
- checking print directly to printer instead of to the print spool
(this produced a spool32 error)
- unchecking individual and all items in the print monitor

If anyone can provide some help, I'd appreciate it.

John
Click to expand...
Hi,

I have had this parallel port problem on one of our computers at school
with an 880. I uninstalled the driver, reinstalled to no avail. So I tried
connecting it via the USB connection and VIOLA, it worked. I would suggest
you give it a try.
Install the software first with the printer off. When the picture that
says Epson is looking for the printer appears turn the printer on. Give it
about a minute. The picture may not go away, but it should have found it
anyway. And if it doesn't appear to be found after the software is installed
go into the Control Panel, Printers, right click on the Epson 880, click
Properties, choose the tab Ports, and check on the first USB connection.
 
Jan said:
Hi,

I have had this parallel port problem on one of our computers at school
with an 880. I uninstalled the driver, reinstalled to no avail. So I tried
connecting it via the USB connection and VIOLA, it worked. I would suggest
you give it a try.
Install the software first with the printer off. When the picture that
says Epson is looking for the printer appears turn the printer on. Give it
about a minute. The picture may not go away, but it should have found it
anyway. And if it doesn't appear to be found after the software is installed
go into the Control Panel, Printers, right click on the Epson 880, click
Properties, choose the tab Ports, and check on the first USB connection.
Click to expand...

Thanks for your reply, Jan. But we're talking antique here...USB's weren't
invented when my system was built <g>.

I did finally get the 880 to work on my parallel port and am posting the
solution here if anyone else runs across this problem. Maybe this
fix will work for them too.

First I ascertained that it was a driver problem by successfully
printing to lpt1 from a dos prompt in safe mode. Then I uninstalled the
driver and reinstalled it, but even though I didn't get the failed reg
key error this time, it still wouldn't print.

I figured the uninstall must have left things behind, so I uninstalled
it again and used a "go back" program (ERS98) to recreate my registry
and windows folder files the way they were before the first install.
After that, the install worked and I'm happily printing with 880.

I think the problem may have been caused by an install monitoring
program that was running. I had closed everything else. I read
somewhere online that the SURegCreateKey Failed message can be caused by
a conflict with another running program or process. I did not run the
installation monitoring program during subsequent installs.

John
 
John said:
Thanks for your reply, Jan. But we're talking antique here...USB's
weren't
invented when my system was built <g>.

I did finally get the 880 to work on my parallel port and am posting the
solution here if anyone else runs across this problem. Maybe this
fix will work for them too.

First I ascertained that it was a driver problem by successfully printing
to lpt1 from a dos prompt in safe mode. Then I uninstalled the driver and
reinstalled it, but even though I didn't get the failed reg key error this
time, it still wouldn't print.

I figured the uninstall must have left things behind, so I uninstalled it
again and used a "go back" program (ERS98) to recreate my registry and
windows folder files the way they were before the first install.
After that, the install worked and I'm happily printing with 880.

I think the problem may have been caused by an install monitoring program
that was running. I had closed everything else. I read somewhere online
that the SURegCreateKey Failed message can be caused by a conflict with
another running program or process. I did not run the installation
monitoring program during subsequent installs.

John
Click to expand...

Well a congratulations indeed. I remember using ERS for quite awhile with
Win98. It actually saved me suffering and pain many times by restoring
registries. Don't tell me you're running this on a Pentium I 75 mhz system
with 16 mb of RAM.
 
Jan said:
Well a congratulations indeed. I remember using ERS for quite awhile with
Win98. It actually saved me suffering and pain many times by restoring
registries. Don't tell me you're running this on a Pentium I 75 mhz system
with 16 mb of RAM.
Click to expand...

I'm one step ahead of a Pentium I, Jan.....a Pentium Pro!! With 126 mb
of RAM. I think when Windows Vista comes out, I will retire this
dinosaur, but it's still chugging along and I throw an awful lot at it.

Thanks again for your help.
 
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