MikeM said:
The Epson tech support told me that the reason both the printer and
scanner of my RX510 stopped working was because the waste ink pad was
full. I haven't had the problem with other Epsons I have had, is it
normal in current Epson printers? The service depot told me it would
cost $65 + parts to get it going. It seems a bit pricy for what looks
to me like a sponge.
Thanks
Mike
Mike
This is not new, it has applied to Epson inkjets for many years.
To be fair to Epson, it is an attempt to prevent an ink overflow from the
printer. Some other manufacturers do the same thing. The issue I have is that
they do not document this "feature" in their user manuals, just provide a
cryptic suggestion that you contact a service agent.
What has happened is the printer has determined that the waste ink pads are
full, in reality with most Epson printers the pads are probably about 50% full,
in my experience, when this error is posted. The official fix is to replace the
pads and then reset the counter. The amount quoted to do the job is in my view
not unreasonable, to get at the pads in this all-in-one is quite a big job,
probably about 30-40 minutes labour plus the cost of the pads.
You do however have an alternative, you can reset the counter this one time; it
is probable that you will not get an ink leakage but next time you get the
error the pads must be replaced.
There are three ways to reset the counter...
1. I have read that the following will work but have never tried it.
Turn the printer off.
Press and HOLD all the following buttons: Power, Load/Eject, Stop, B&W, Color.
RELEASE BUTTONS when you see "Init eeprom" on printer screen. Press Colour
button to clear protection counter.
Power off and on again.
2. If this does not work go to
http://www.ssclg.com/epsone.shtml and download
the utility. Once installed run the program and configure it, closing the main
window and right clicking the icon in the tray area, from there choose
Configure and select your printers model. After configuration, select
Protection counter -> Reset protection counter, it should be able to clear the
error message. If you get an error, disable the Epson status monitor and try
again.
3. The other method is to use the official Epson service program, I do not have
this so cannot help further but I believe it can be purchased from
www.manuals4you.com and maybe other sites.
Tony