Epson R1800, Intel Mac 10.4.9, InDesignCS2...can't print envelopes

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clanmesa

I'm having a heck of a time printing envelopes on my Epson in InDesign
CS2. I was able to before (a couple of weeks ago), but since I
installed the 10.4.9 update on my Intel Mac, I can't. *I even tried on
my husband's Intel Mac Book running 10.4.8*, and no go. I keep getting
messages saying media is out or not loaded correctly.

I've trashed my printer preferences. I've deleted my presets. Nada.

I've spent so much time on the phone with unhelpful tech support from
Apple and Epson today, I'm ready to crawl out of my skin.

How is it possible that I was able to print envelopes 2 weeks ago, and
now I can't??

Can anyone help me? Act like I've never printed an envelope before.
Thank you in advance!
 
clanmesa said:
I'm having a heck of a time printing envelopes on my Epson in InDesign
CS2. I was able to before (a couple of weeks ago), but since I
installed the 10.4.9 update on my Intel Mac, I can't. *I even tried on
my husband's Intel Mac Book running 10.4.8*, and no go. I keep getting
messages saying media is out or not loaded correctly.

I've trashed my printer preferences. I've deleted my presets. Nada.

I've spent so much time on the phone with unhelpful tech support from
Apple and Epson today, I'm ready to crawl out of my skin.

How is it possible that I was able to print envelopes 2 weeks ago, and
now I can't??

Can anyone help me? Act like I've never printed an envelope before.
Thank you in advance!
Click to expand...


So I've been sitting here ruminating your malody for five minutes and
wondering if you can print other things like pieces of normal size paper.
I'm also wondering at what OS version your computer was at before you upped
it to 10.4.9 . I can't simply assume your machine was at 10.4.8 without
asking. Too bad one can't easily uninstall those updates to see if things
run OK when one goes back.
For the heck of it check the hopper to see if there may be any debris
sitting there left behind from an errant envelope.
By the way, can you print envelopes using any other program such as MS Word?
 
Get a real computer?
You do not say if your problem is all printing, the particular envelope
format or the particular file.
Epson standard advice is to delete the driver, manually if necessary, reboot
and reinstall. Have you tried this?
 
Get a real computer?
You do not say if your problem is all printing, the particular envelope
format or the particular file.
Epson standard advice is to delete the driver, manually if necessary, reboot
and reinstall. Have you tried this?
Click to expand...


Yes, US Letter (NOT manual-roll) paper is printing, although that's
spotty. I'm having to keep an eagle eye on the printer, ready to push
the paper-feed button.

Yes, I was running 10.4.8 before.

Nope, no other programs will print envelopes. My first solution - the
trouble-shooting solution - was to see if I could print and envelope
in Word.

Last time, last week or so, I got the printer to print envelopes, it
tore up the the edge of the flap of the envelope.

I did uninstall and reinstall the driver. Kind of printing envelopes
now, but it's still chewing up the back of the envelope. Yes, I tried
printing the envelopes in a different position (landscape vs.
portrait). Still chewed. Epson tells me it's a problem with InDesign,
and to call Adobe...uh-hunh. Can we all say together what Adobe is
going to tell me?

The driver has a list of all the paper sizes known to man except a #10
envelope (!!), and the custom feature of the paper size list is grayed
out. I've tried setting paper attributes in Page Setup. Still not
working right. The girl at Epson insisted that I should have "Copies
and Pages" available to me in Page Setup. Not in InDesign, I don't.
The Epson guy told me it was due to the operating system. Except I
couldn't get it to work in my nonupdated MacBook, either.

Then when I installed a new Magenta cartridge in it, it didn't
recognize that, either. Not good.

CompUSA's TAP plan service has been called. We're going to start over
with a new machine.

As for my computer, I've had a couple of PCs (including a Dell) and
been using a Mac for 23 years. My setup, running OS 10.4.9 AND
Parallels and Win XP, too, runs circles around any PC I've ever used,
and I work it 12+ hours a day. My configuration would make you weep
with jealousy. ;-)
 
Sorry I can't help other than to let you know you aren't alone. It
printed the first envelope out of Adobe Illustrator CS2 just fine.
Then it stopped. Printed one out of Word and stopped. Now I can't get
any to work.

Just got off the phone with Epson support and they said the r1800
doesn't support printing envelopes!!! Well, if they'd put that on the
box I wouldn't have bought it. May be taking this thing back to
CompUSA really soon.

Apparently unless the paper size we need is in their menu list we
can't print it.
 
hmmm... that's interesting... I've never heard of an inkjet printer not
designed to handle envelopes. Is this a problem with the Mac drivers
then? Epson's Mac support is often poor.

Art
 
I believe it is a Mac driver issue. I downloaded the latest one but it
did not have a fix for custom sizes. Epson needs to fix this in the
next driver release, and needs to do it NOW!
 
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