Epson 4870/Silverfast SE question

  • Thread starter Thread starter Mark
  • Start date Start date
M

Mark

Just got my Epson 4870 yesterday.

Any idea why Silverfast requires me to re-enter
my name and product serial number several times
per day?

Thanks
-Mark
 
I am in the same boat sort of. I cannot even figure where my serial number
is. Did you get one ? Where was it ? I just went to the SilverFast site
and in their FAQ I saw of couple of possible explanations for your issue,
assuming you do have a serial.

Thanks,
Scott
 
FWIW, in my experience it has always been found on a little sticker on the
outside of the envelope which contained the Silverfast CD

Doug
 
Have you tried doing an uninstall and then downloading the latest version
update from the Silverfast site?

Doug
 
FWIW, in my experience it has always been found on a little sticker on the
outside of the envelope which contained the Silverfast CD

Doug
---
Click to expand...


That's where it was in my package - which arrived only about 2 weeks ago.
And after entering the serial number once the software hasn't bugged at all.
This was on MacOS X, by the by....

Neal
 
- said:
Have you tried doing an uninstall and then downloading the latest version
update from the Silverfast site?
Click to expand...

Good idea, thanks. I'll try that.

Are you planning an improved 35mm film strip holder?
The holder that came with the 4870 is pretty much
useless with some old b&w 35mm film that has both
rolled and curled with age. The only way I can work
it is to load a single strip, leaving the openings on either
side so I can tape down the hinged part to keep the
film in place.

-Mark
 
<sigh> OK, that was just too stupid. Forget I asked. I just got too much
going on to keep my head screwed on straight I guess...
 
I think I solved the problem.

I periodically launch Silverfast while the scanner is powered down.
This causes Silverfast to present the registration dialog box, which
must be filled in or it will only run in demo mode.

I suppose this is to thwart people who might unbundle the
Silverfast software from the scanner it came with.

-Mark
 
Mark said:
I think I solved the problem.

I periodically launch Silverfast while the scanner is powered down.
This causes Silverfast to present the registration dialog box, which
must be filled in or it will only run in demo mode.

I suppose this is to thwart people who might unbundle the
Silverfast software from the scanner it came with.

-Mark
Click to expand...
What happens if you immediately shut down Silverfast then turn on the
scanner and restart Silverfast?

Does Silverfast still ask for registration or run in demo mode?

If the software is properly registrated, it should not ever ask for
registration again.
Have you been entering the registration while logged in correctly. Maybe log
in as administrator.
 
CSM1 said:
What happens if you immediately shut down Silverfast then turn on the
scanner and restart Silverfast?

Does Silverfast still ask for registration or run in demo mode?
Click to expand...

I'm not describing this test case very well. Too many Christmas
parties, I guess. Let me try again. . .

I launch Photoshop SE and select "import" and launch the
Silverfast TWAIN plug-in with the scanner off.
Silverfast complains that it cannot find a scanner, and exits.
I then turn the scanner on and re-launch the TWAIN
plug-in (again, using "import" from Photoshop SE.)
At this point, Silverfast demands that I register, or run
in "demo" mode. This situation continues until I exit from
Photoshop SE and re-launch Photoshop SE.

So it's not really a problem now that I understand it.
But it was driving me nuts my first day or two with the
scanner.

-Mark
 
Mark said:
I'm not describing this test case very well. Too many Christmas
parties, I guess. Let me try again. . .

I launch Photoshop SE and select "import" and launch the
Silverfast TWAIN plug-in with the scanner off.
Silverfast complains that it cannot find a scanner, and exits.
I then turn the scanner on and re-launch the TWAIN
plug-in (again, using "import" from Photoshop SE.)
At this point, Silverfast demands that I register, or run
in "demo" mode. This situation continues until I exit from
Photoshop SE and re-launch Photoshop SE.

So it's not really a problem now that I understand it.
But it was driving me nuts my first day or two with the
scanner.

-Mark
Click to expand...
Thank you for the explanation.

So it may not be Silverfast that is complaining, it may be the TWAIN
interface and Photoshop that is complaining.

Very good that you got it sorted out.
 
CSM1 said:
So it may not be Silverfast that is complaining, it may be the TWAIN
interface and Photoshop that is complaining.

Very good that you got it sorted out.
Click to expand...

Possibly. But in any event, now that I have figured out the
circumstances, I can easily deal with it.

-Mark
 
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