Epson 2580 - Automatic Film Loader won't load.

[Rick Johanson]

I'm having a problem with a brand new Epson 2580 scanner with Automatic Film
Loader

http://www.epson.com/cgi-bin/Store/...ggegdbfdmcfjgckidnf.0&cookies=no&oid=46253280

When i place a negative strip in the loader, the wheels start spinning to
take the film in, but the film doesn't move. It just doesn't seem to be
able to grip the film. Anyone else have this problem and possibly find a
solution?

Thanks