G
Guest
Operating system: 98SE; IE6; AOL8
For the second year running, I am labouring with the same problem. Last
Summer, I began online examination marking. This involves installing an epen
disk and then accessing the secure epen website where marking can be done.
For three weeks, I tried to access the site in Explorer and all I got was the
'Page cannot be displayed' message. I could get to the page in the AOL8
browser, get to the welcome screen, enter my password and then go to the
options screen, but as soon as I tried to mark, an error was reported and I
was taken back to the log-in screen. My password was accepted, but the AOL
browser would not allow me to mark and the IE screen was forever blank. After
52 hours on the helpline and an engineer visit, I was told that no solution
could be found. However, a few days later, a fix was found. It involved
signing into a Citrix MetaFrame XPlogin set-up and I was able to get marking
and complete it. This year, the CD has arrived again and epen installed. I
had stupidly imagined that all problems would have been fixed, but here we go
again. I am completely unable to access the IE page and again, I can sign on
in AOL before chaos reigns. This is the only access problem I have ever had
with my computer-just this one secure site. The helpline has new guys and
they haven't a clue how to help me and haven't heard of the Citrix fix from
last year. The engineer who came last year said the issue was affecting a
large number of AOL and Freeserve clients. Does anyone have any idea about
what is causing this headache? I would cherish any positive suggestions. Many
thanks in advance. Rob
For the second year running, I am labouring with the same problem. Last
Summer, I began online examination marking. This involves installing an epen
disk and then accessing the secure epen website where marking can be done.
For three weeks, I tried to access the site in Explorer and all I got was the
'Page cannot be displayed' message. I could get to the page in the AOL8
browser, get to the welcome screen, enter my password and then go to the
options screen, but as soon as I tried to mark, an error was reported and I
was taken back to the log-in screen. My password was accepted, but the AOL
browser would not allow me to mark and the IE screen was forever blank. After
52 hours on the helpline and an engineer visit, I was told that no solution
could be found. However, a few days later, a fix was found. It involved
signing into a Citrix MetaFrame XPlogin set-up and I was able to get marking
and complete it. This year, the CD has arrived again and epen installed. I
had stupidly imagined that all problems would have been fixed, but here we go
again. I am completely unable to access the IE page and again, I can sign on
in AOL before chaos reigns. This is the only access problem I have ever had
with my computer-just this one secure site. The helpline has new guys and
they haven't a clue how to help me and haven't heard of the Citrix fix from
last year. The engineer who came last year said the issue was affecting a
large number of AOL and Freeserve clients. Does anyone have any idea about
what is causing this headache? I would cherish any positive suggestions. Many
thanks in advance. Rob